Sr. Business System Analyst, Talent Solutions

The Sr. Business System Analyst, Talent Solutions, supports the company by driving our Talent Acquisition Technology initiatives, ensuring the seamless integration of global Talent Solutions workflows and processes. The Sr. Business System Analyst plays a vital role in partnering with our leaders, acting as a subject matter expert in Talent Acquisition technology, and championing operational excellence across our platforms.

This role is additionally responsible for leading and managing complex projects, ensuring effective stakeholder engagement, and maintaining a high standard of service desk management. The Sr. Business System Analyst reports to the Sr Manager, Talent Solutions, and partners closely with various stakeholders across the organization, including HR, IT, and Talent Acquisition teams.

What You’ll Do

• Project Planning and Execution: Lead and manage Talent Acquisition Technology projects from inception to completion, ensuring they are delivered on time, within scope, and aligned with organizational goals.
• Team Communications: Facilitate effective communication within the team and across departments, ensuring that all stakeholders are informed and engaged throughout the project lifecycle.
• Stakeholder Engagement: Ability to navigate, influence and enable stakeholders to proactively create solutions within Talent Acquisition technology.
• Documentation and Reporting: Develop and maintain a centralized repository for project documentation, ensuring easy access to all project-related information and resources. Provide regular reports on project progress and key performance indicators to senior leadership.
• Greenhouse Development and Management: Lead and oversee the end-to-end process of opening requisitions in Greenhouse, ensuring the highest standards of accuracy, compliance, and alignment with organizational objectives.
• Operational Excellence: Manage critical Talent experiences including but not limited to: Pre-onboarding tasks, offer management, onboarding, etc.
• Service Desk Management: Oversee the management of the Recruiting Technology Service Desk, ensuring timely and effective resolution of tickets and issues.
• Shared Admin Responsibilities: Collaboratively manage Greenhouse and other talent acquisition tech tools, ensuring continuous support and coverage across the team
• Change Control and Process Improvement: Ensure effective use of change control procedures to maintain control over project scope, schedule, and cost. Contribute to process improvement or re-engineering activities to enhance project delivery​
• Risk Management: Proactively identify and mitigate risks and issues that could impact project delivery. Develop and implement risk management plans to avoid compromising project outcomes​
• Training and Mentorship: Mentor, train, and develop other team members to build a high-performing team. Provide guidance and support to ensure continuous improvement and professional growth​

You’re excited about this opportunity because you will…

• Be at the forefront of driving innovation and efficiency within our Talent Acquisition Technology landscape.
• Work closely with cross-functional teams to design and implement solutions that have a tangible impact on the organization.
• Use your expertise to guide the successful execution of complex projects in a global environment.
• Develop and maintain strong relationships with stakeholders, influencing decisions and driving positive outcomes.
• Be part of a dynamic team that is dedicated to continuous improvement and professional development.

About You

• 5+ years of hands-on technical experience, with a strong focus on platforms such as Greenhouse, Gem, GoodTime, and similar talent acquisition tools.
• Proven ability to lead and manage complex projects in a global environment.
• Strong understanding of Talent Acquisition processes and technologies, including Greenhouse ATS.
• Experience with service desk management and providing technical support for talent acquisition tools.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Strong problem-solving skills and the ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in project management tools and methodologies, such as Agile and Scrum.

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.