As a member of Bonterra’s Coaching team, you will help our software customers, both English and Spanish speaking, as they launch, optimize, execute and sustain their fundraising programs over the course of the year. We are looking for experienced and personable fundraisers from varied geographic locations with a proven record of raising individual gifts, grant writing, corporate giving and digital constituent engagement. These fundraisers should be comfortable using software and analyzing data. You will collaborate remotely with our small and mid-sized nonprofit customers who are using Bonterra software and personal coaching services. Your goal is to ensure their success with using our software to engage stakeholders and grow fundraising.

As a member of our professional services team, you will meet independently with a portfolio of customers for the purpose of guiding their fundraising by educating them on best practices for writing appeals, setting up giving pages, analyzing donor data, and driving campaign strategy and execution. Additionally, you will work closely with our Sales, Success and Product teams to win business and hone our solutions to better fit the market.

 

We are looking for an amazing teammate who can:

  • Slowly ramp up a portfolio of customers, each of whom will require 1-3 hours of coaching per month
  • Work independently while also utilizing Bonterra best practices and resources to coach your customers to fundraising success
  • Act as subject matter expert and consultant for individual fundraising, stewardship, corporate giving, grants, and our donor management software
  • Develop customized fundraising strategy and plans for individual giving
  • Help customers create and execute fundraising and engagement campaigns using our software, as well as digital platforms and social media
  • Develop relationships with customers based upon delivering value to them
  • Help hold customers accountable for executing against agreed upon plans
  • Assist in service renewal and upselling additional services to customers
  • Assist in the development of training materials and the education of new customers
  • Gather and share insight about customer behavior and product feedback in order to fuel customer success and Bonterra’s product development
  • Perform other duties as assigned

 

Who You Are:

  • Knowledgeable of a variety of nonprofit or philanthropic sectors. Ideal candidate will have a solid background in human services fundraising and also have experience with other types of missions, such as performing arts, animal welfare, LGBTQ+, minority-led, veteran, and faith-based
  • Strong problem solving skills, digital marketing experience and a love of data
  • Experience with fundraising data migrations and knowledge of a variety of fundraising databases preferred
  • Working knowledge of the Internet, web and mobile applications, and MS Office
  • Strong communication skills and proven experience using those skills to craft engaging and effective fundraising solicitations
  • Experience in coaching/consulting/teaching/mentoring and excellent listening skills and patience with the technologically challenged
  • Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally
  • Must be well organized and willing to regularly document the nature and scope of work being done with and for customers
  • Minimum 5-15 years experience in fundraising, development, and/or nonprofit consulting
  • Bachelor’s Degree or equivalent work experience; CFRE preferred
  • Spanish language proficiency REQUIRED
  • Located in Pacific or Mountain Time zones preferred

 

What You Can Expect:

 

You can expect growth and innovation and to have fun along the way. You will not only build great relationships with a variety of organizations across the sector, but you will also have the opportunity to build relationships with other coaches and within our team.

 

Please note: Only full-time employees are eligible for the benefits listed below. This position will not be eligible for benefits.

 

 

 

 

We are accepting applications for this role on an ongoing basis.

 

 

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Our comprehensive and competitive benefits include:

  • Generous Flexible Time Off (FTO) Policy
  • Equity for ALL regular, full-time employees from individual contributors to management – share in our success!
  • Up to 15 paid company holidays including some commemorating social justice events and self-care
  • Paid volunteer time
  • Resources for savings and investments
  • Paid parental leave
  • Paid sick leave
  • Health, vision, dental, and life insurance with additional access to health and wellness programs.
  • Opportunities to learn, develop, network, and connect
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