As a Solutions Engineer at Flatfile, your core responsibility during the pre-sales phase will involve the creation of proofs-of-concept (POCs) that are technically sound and aligned with potential customers’ needs. This requires a deep understanding of customer requirements and the ability to demonstrate effectively how Flatfile’s solutions can address their unique challenges. Your work here is foundational, setting the stage for successful customer relationships.
Transitioning to post-sales, your focus will shift towards guiding customers to their desired end-state implementations. This entails ensuring that the solutions and strategies proposed during the pre-sales phase are appropriately executed, culminating in a seamless and effective integration of Flatfile’s solutions into the customer’s operations. Your role is critical in making sure that the initial promise of the POC translates into tangible results for our customers.
The main challenge in this dual-phased role is embodying the full-stack capabilities of a Solutions Engineer. This unique position requires not just the technical expertise to develop and implement solutions, but also the continuity of care to accompany the customer through the entire journey without the traditional hand-off to another team. This approach demands a blend of technical proficiency, problem-solving skills, and a customer-first mindset to ensure success and customer satisfaction.

Your main responsibilities:

      • This role has two main focuses: on the pre-sales side, you’ll work alongside our technical enterprise account executives to create meaningful POCs that delight potential customers. Your work here will be key to showing the value Flatfile can provide to new customers, and spans from technical configuration to workflow design.
      • On the post-sales side, you’ll spend most of your time helping customers add to their existing implementations. This could be in the form of a small iterative improvement, a brand-new use case, or showing a customer how to add a new feature.
      • Above all, expect most of your time to be spent working on POCs and code examples, building out customer journey maps and the integration of Flatfile, and spending time with our customers.
If this sounds like a fun challenge, let’s define the Data Exchange category together!

Consider applying if:

    • You have at least 3 years of hands-on coding experience using Javascript in either pre-sales or post-sales roles (or bonus points for experience doing both)
    • You possess at least 3 years of sales engineering or technical consulting experience, ideally working with enterprise-level customers.
    • You have proven experience building out POCs for highly technical products
    • You have demonstrable creative problem-solving skills, especially for enterprise-level challenges.
    • You are comfortable interacting and influencing internal stakeholders; from departmental champions to C-Level sponsors; no title is too large for you to feel right at home.
    • You are a quick learner, comfortable with asking questions. You’ll be expected to become a product expert. Maybe not right away, but in due time.

While many Solutions Engineering roles are, Flatfile’s Solutions Engineer role is unique. With that in mind, you should pass on applying if:

    • You don’t have hands-on coding experience. Technical expertise, especially in JavaScript, is non-negotiable.
    • You like to have specific playbooks and criteria already made for you. While we’re on our way to building this out, we’re not quite there yet (but we are close!).
    • You have no experience in the SaaS space. Understanding SaaS dynamics is crucial for this role.
    • You’re uncomfortable with putting your sales hat on with prospects and growing customers. A key to success in this role will be your ability to assist in closing new business, as well as expanding current customers.

What tools will you use?

    • You will be using JavaScript, Salesforce, Figma, Postman, VS Code, Github, and Front on a daily basis to support a wide range of activities from technical demonstrations to customer communication and project management.
In accordance with applicable law, the following represents Flatfile’s reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Salary: $120,000 – $165,000 annually
Variable: this role is eligible to contain a variable component
Equity: this role is eligible to participate in Flatfile’s equity plan
Reasons you’ll love working here
🫂 Comprehensive health, vision, and dental insurance for you and your dependents
🏦 401k match. 100% matching for up to 3% and a 50% match for the next 2%
💸 Equity options for all full-time employees
🏠 100% remote work environment
🏖️ Flexible paid time off, with a recommended minimum of 3 weeks
🎨 $10,000 home office makeover with personal access to an interior designer
🛜 $150 per month toward cell phone and wifi
💻 The best tools to do your work, including a Mac laptop and top-of-the-line hardware.
🏥 24/7 access to a Health Advocate & free annual membership to One Medical
👶 12 weeks of paid family leave
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