Digital technology is transforming legal departments, allowing them to streamline the complex workflows surrounding contract processes to save time, reduce cost, mitigate risk, and gain visibility into data essential to the business. Our award-winning product’s no-code platform provides near limitless flexibility to manage the most sophisticated CLM and related processes.
Combining creative thinking, methodical requirements analysis, and a relentless drive to break complex problems into elegant solutions, Solution Architects design and configure systems that are laser-focused on optimizing and streamlining our customers’ business processes. If you have technical project experience, a passion for making software work for people, love working with a smart team, and are a curious problem solver with a logical mind, let’s talk!

What You Will Do

    • Work as key part of a professional services delivery team to design and configure robust, scalable, and maintainable Agiloft systems
    • Lead implementation efforts for commercial to medium enterprise projects
    • Act as project manager for commercial projects
    • Lead effective design sessions to capture and document customer requirements
    • Be the Agiloft configuration expert who can not only configure the software themselves, but also write detailed specifications for configuration by junior implementers
    • Oversee work of junior implementers and partners, and provide constructive feedback
    • Anticipate and address scope creep and change order requests in partnership with project managers
    • Handle customer interactions and initial escalation calls with a solutions-focused approach
    • Deliver excellent documentation and training in service of a comprehensive solution
    • Provide feedback to product and engineering teams to continually improve our product
    • Provide advisory services to our Agiloft SI Partners
    • Contribute to internal projects that continuously improve our overall implementation process and our customers’ success
    • Other duties as assigned

What You Bring

    • Technical background preferably with a 4-year college degree
    • 3-5 years working as an implementer or demonstrated equivalent
    • Strong analytical skills, creativity, familiarity with web-based SaaS technologies and database concepts, and a growth mindset
    • Ability to manage timelines, business requirements and customer expectations on complex projects
    • Excellent interpersonal, communication, presentation, technical, and writing skills
    • Effective mentorship skills to provide guidance and feedback for junior implementers
    • A desire to go beyond the job description to impact the success of an exciting growth stage company

It’s A Big Plus If You Have

    • Prior experience with LegalTech in general and with Contract Lifecycle Management (CLM) specifically
    • Implementation experience with systems like Salesforce, MS Dynamics; CLM and CLM-adjacent products related to Sourcing, Procurement, Matter Management, CPQ.
    • Advanced experience with Excel or other data wrangling tools like Alteryx, and visualization tools like Power BI or Tableau
    • Experience with scripting, coding, and/or API integratio
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