The Snr. UX designer is responsible for enhancing customer satisfaction by improving the usability, accessibility, and experience associated with the KnowBe4 products. The Snr. UX designer transfers the strength and personality of the KnowBe4 brand seamlessly throughout the interface of a product.

Responsibilities:

  • Take a leading role in shaping the KnowBe4 flagship product experience strategy alongside product team counterparts, discovering and defining customer, product, and business problems to solve.
  • Research, design, and prototype ideas collaboratively with product team counterparts to refine and validate assumptions about the best solution to customer problems.
  • Identify, share, and support best practices for customer development experimentation as a Lean UX stakeholder to product team counterparts so that all members of the product team can contribute to customer development efforts.
  • Help to establish continuous discovery habits, making customer engagement a weekly habit for the entire product team.
  • Be an evangelist of UX in the organization.
  • Contribute to and in UX team processes and ceremonies like design reviews, Lean UX experimentation, etc.

Minimum Qualifications:

  • BS or equivalent plus 5 years experience.
  • MS or equivalent plus 3 years experience.
  • Degree in Design, UX, HCI, or a related field.
  • A team-player with 3+ years experience in a UX role for enterprise-level organizations with multiple products.
  • Comprehensive knowledge and experience in UX design, research, strategy, and implementation.
  • Experience in collaborating closely with engineering, and an understanding of front-end frameworks (React, Vue, etc.) style sheets, and design tokens.
  • Ability to work meticulously on details, but are also a systems thinker and can see the big picture.
  • Extremely organized and comfortable with producing documentation, facilitating workshops or design sprints, and providing constructive feedback to other designers’ work.
  • Ability to facilitate collaboration, and identifying best practices for process standardization.
  • A passion for strategy, organization, problem-solving, collaboration, and team enablement (DesignOps).
  • Comfort with working closely with stakeholders, telling a design story, and hearing constructive feedback.
  • Excellent communication skills, self-motivated, and very organized.

The base pay for this position ranges from $120,000 – $130,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.

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