Site Support Manager

Wing is looking for a Site Support Manager to join our Operations team based in the Southeast United States.  In this role, you will be responsible for the day-to-day operations of our drone delivery service, drive operational efficiency, and provide exceptional partner support in order to expand our service to millions of customers.

What You’ll Do: 

• Manage the day-to-day operations and have direct oversight across partner sites in Southeast United States
• Work closely with vendors to support our day-to-day operations
• Engage with internal and external stakeholders in order to grow service delivery volumes and enhance Wing operations
• Develop, document, and maintain standard operating procedures for each partner site
• Establish, track, and implement operations KPIs across partner sites in the Southeast United States
• Problem solve issues on the ground and share information from the field to help solve problems and  improve Wing Products and Services
• Be data driven and seek insights to drive operational efficiency through analysis in order to optimize operations

What You’ll Need: 

• 5+ years of scaling customer facing operations for both medium and large size operations
• 2+ years of direct leadership experience managing direct employees  and vendor services/contract labor. Demonstrated success leading large teams with execution and implementation
• Experience in data analysis and A/B testing
• Must have excellent written and verbal communication skills
• Flexibility to travel or commute to other regional  sites as needed
• Strong cross functional  collaboration skills