Service Support Administrative Assistant

Budderfly installs a variety of advanced technologies to improve energy efficiency at our customers’ sites. Ensuring these technologies continue to operate at peak performance is critical to both our mission and customer satisfaction.

This role is a key member of a high-impact team responsible for maintaining optimal system performance and service delivery. The successful candidate will be responsible for reviewing and approving invoices from third-party contractors, routing service quotes to the appropriate Technical Support Associate, and managing the completion and approval of teamwork orders.

Ideal candidates will bring strong administrative experience within the HVAC industry and a proactive, detail-oriented approach to operational support.

Responsibilities:

• Owns vendor invoice approval and billable entity selection and all administrative tasks associated.
• Manages all Service Support customer billing disputes
• Owns work order closure along with ensuring information is accurate and detailed within the company Work Order Management system.
• Reviews incoming quotes that come into our Service Quotes distribution and notifies the proper Technical Support Associate, so they can act on them timely.
• Act as Liaison between the company and our service providers to ensure we are in good standing with them on billing and payment.
• Provide dedication to improve customer service and business productivity
• Work alongside our contractor relations department to ensure that as preferred vendors are added into our network are assigned to the sites they service.
• Ensure utmost customer and contractor satisfaction (internal and external to Budderfly) throughout the Technical Services scope of work.

Desired Skills and Experience:

• Strong interpersonal, analytical, verbal and written communication skills
• Coordinating multiple daily tasks concurrently
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Ability to work rotational weekend/holiday call
• Passion for energy savings
• Maintaining positive relationships with contractors/customers
• Enjoys continuous learning, as supported by your organization, both technically and professionally
• Excellent verbal and written skills.
• Work across / with organization Teams.

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.