The Service Agent provides an excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process.  They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations.

You will: 

  • Answer incoming inquiries from patients, answer questions, and schedule appointments
  • Make outbound phone calls to patients, pharmacies, and insurance companies
  • Create and triage tickets in Zendesk
  • Ensure that providers’ schedules are optimized
  • Schedule appointments as needed in eClinicalWorks
  • Support clinicians via Microsoft Teams Chat to:
  • Schedule patient follow-up appointments
  • Reach out to patients who are late to tele visits
  • Send referral information to patients
  • Send discharge letters
  • Monitor and complete tickets in Zendesk to:
  • Inform patients of insurance benefits
  • Respond to patient inquiries
  • Add copies of insurance cards/IDs to patient documents
  • Troubleshoot minor technological issues or escalate them to our helpdesk


Desired Competencies:

  • Experience with Medical Insurance benefits
  • Experience using an Electronic Health Record (EHR), eClinicalWorks preferred but not required
  • Microsoft Office (M365), plus if you have worked with Microsoft Teams
  • Strong written and verbal communication skills
  • Excellent customer service
  • Ability to multitask accurately
  • Enjoy working in team-based environment


Your Have:

Medical office reception experience, including:

  • Use of an Electronic Health Record (EHR) in your daily work
  • Answering phones and multitasking in a fast-paced clinical practice
  • Scheduling patient appointments
  • Insurance verification knowledge
  • Understanding of patient privacy rules and experience in a HIPAA-compliant practice
  • Understanding of medical practice workflows

The successful candidate must be available to work the following shifts:

  • 1:00pm – 9:00pm Eastern/10:00am – 6:00pm Pacific
  • 3:00pm – 11:00pm Eastern/12:00pm – 8:00pm Pacific


Why Talkiatry: 

  • Top-notch team: we’re a diverse, experienced group motivated to make a difference in mental health care
  • Collaborative environment: be part of building something from the ground up at a fast-paced startup
  • Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC
  • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
  • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
  • It all comes back to care: we’re a mental health company, and we put our team’s well-being first
  • Compensation range for this position is $18-20/hour, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.
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