Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.
If you’re excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We’ve grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
The Machine Learning team is seeking a Senior Software Engineer to join our ML platform effort. Our ML platform serves as the runtime for our Conversational AI stack (LLM, NLU, DST, Dialog Policy Learning, Knowledge Graph, NLG) and enables the development of conversational AI products (chatbots and new products).

What You’ll Do

    • Innovate, build, and deliver the latest Conversational AI architecture with enterprise-grade quality code on our ML platform
    • Develop, maintain and scale our ML platform to ensure efficiency and reliability
    • Help set the team’s strategic direction, cultivating an environment that encourages innovation and professional growth
    • Actively engaging in all aspects of development, from ideation and experimentation to implementation and deployment
    • Collaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goals

What You’ll Bring

    • 5+ years of software development experience in ML infra, ML tooling, or products with ML usage
    • Preferred if experienced with the ML ecosystem (python, pytorch, faiss, elastic search)
    • Excellent communication skills and a vivid imagination
    • Passion about engineering and team culture
    • You love tackling ambiguous technical problems and developing solutions to problems with significant impact
    • You are an independent thinker and like to own and solve complex problems
    • You are interested in exploring the nuance and aesthetic of conversations
For all full-time employees, we offer:
🏠  Remote working environment that respects time zone differences
💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan
🏥  Top of the line healthcare (medical, vision, and dental)
🏋️  Health and Wellness Perk
🖥️ Equipment Stipend
🌴  Flexible vacation policy
✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team
🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
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