Senior Site Merchandiser

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

The Senior Site Merchandiser at Quince, drives the strategy and execution of content management and site navigation. The ideal candidate has experience in site merchandising and has worked in content management systems. They have a keen attention to detail and don’t make the same mistake twice. They understand that each customer is unique and understand that tailoring content based on a specific user will drive a better customer experience and improved business outcomes.

RESPONSIBILITIES: 

Content Management

• Manages the content that displays to customers on the Quince homepage and landing pages across mobile web, desktop web and mobile app including owning the cross functional process of requesting content based on the site refresh calendar and uploading all content in the content management system.
• Responsible for the quality and needed sign off of any site changes
• Responsible for optimizing the performance of site content through consistent use of site analytics and A/B testing.
• Works cross functionally to plan and execute curated landing pages to support major campaigns (Holiday Gifting, Resort, Valentine’s Day, etc.). Maintain these pages throughout campaign life and optimize based on mid campaign performance
• Business owner of content management system and works collaboratively with Product to improve the efficiency of the content management system.

Taxonomy & Navigation

• Plans and executes product & category launches in partnership with merchants, marketing and tech teams ensuring products are mapped to all relevant pages on site and can be easily discovered.
• Use data and testing to optimize site navigation in an effort to increase category adoption, customer engagement, and product discovery.
• Build and optimize a hierarchy/taxonomy of highly converting category pages 
• Manage third party data tool to ensure taxonomy, filters and attribution is accurate and defined in a way that supports product discovery.
• Work with product and tech to enhance search as new merchandising rules are required.
• Act as the voice of the customer identifying site issues and working with appropriate teams to have them resolved quickly.

QUALIFICATIONS:

• 5-7 years of experience in site merchandising
• Experience working in content management systems or similar software used to build web content
• Basic understanding of content targeting, segmentation and personalization
• Extreme attention to detail that ensures an impeccable site experience
• Organized and autonomous in managing tasks to ensure deadlines are met
• Not afraid to speak up to highlight ideas or risks
• Thrives in an environment of constant change where new site features and functions are regularly released
• Comfortable shifting back and forth between tactical execution and strategic thinking
• Analytical with the ability to interpret and act on metrics
• Excellent collaboration and communication skills to enable a highly cross functional role
• Strong understanding of ecommerce and site merchandising best practices