Handshake is hiring a Sales Operations Analyst reporting to the Senior Manager of Revenue Operations on the Employer side of the business. In this high visibility role you will support the acceleration of growth in partnership with Pre-Sales and Sales. The right candidate will be able to influence and drive initiatives in collaboration with our Sales, Finance, Marketing and other operations teams.

This role will be responsible for managing the end to end process for enhancements across our Employer business. This includes managing strategic projects to improve productivity and efficiency of the Sales organization. The ideal candidate will have experience in project management, analytics, and sales strategy/processes. This person is curious, highly analytical and has a passion in telling a story with strong quantitative support. She/he will be responsible for delivering sales and customer data to identify growth drivers of the organization through thoughtful models, dashboards, and reporting packages. In addition, he/she will have broad experience with reporting tools and be obsessively detail oriented with a record of leading end-to-end analytical projects in a rapidly-changing environment.

Your Role

  • Work as a collaborative teammate to support sales, customer growth, and retention through data strategy, operational processes and reporting.

  • Partner closely with sales leadership to develop actionable, measurable projects and programs to support strategic initiatives that drive growth. Examples include improvements in forecast accuracy and reporting, pipeline hygiene, and identifying value drivers of customer growth and retention.

  • Lead the development of new reporting and dashboards to analyze our sales and customer success effectiveness. Manage the accuracy and efficient distribution of reports and other business insights essential to the sales and customer success organization.

  • Evaluate and improve data quality, completeness, compliance, and cleanliness in Salesforce and other systems.

  • Focus on continuous improvement of existing processes and collaborate with Sales / Customer Success to create new processes with a focus on automation and acceleration of the business.

Your Experience:

  • 4+ years of experience in a highly analytical role

  • Experience mastering the report-building functionality of a system (i.e. Salesforce, Gainsight, Looker, etc)

  • Ability to understand, manipulate and translate large data sets with a high degree of independence

  • Experience in Salesforce and other BI tools (Tableau, Looker, Einstein Analytics, etc)

  • Advanced proficiency with Excel

  • Proficiency with SQL

  • Experience supporting or working directly with customer-facing teams

  • Ability to prioritize multiple projects and execute in a timely manner

Bonus Areas of Expertise: 

  • Strong problem solving, judgment and organizational skills

  • Thrive in a fast-paced environment and ability to ramp quickly to new projects/challenges

  • Proactive / Self-starter who is able execute with high-level guidance and minimal supervision

Compensation Range:

  • $108k-$130k
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