Senior Program Manager

Research is crucial to our ability to achieve our mission and serve our customers. It allows us to answer key questions ranging from what our biggest opportunities are to how to accurately solve a problem with a new feature. At Faire, we have a distributed research model where both researchers and non-researchers across the company conduct research by interviewing customers, developing surveys, and conducting studies through a variety of other research methodologies. Research at Faire is truly a company-wide effort – to make this possible, we rely on our Research Operations team to build and run the tools and systems necessary to enable everyone at Faire to conduct research.

We are looking for a Research Operations Program Manager to join our Research team in order to build out and run programs and processes that will continue to evolve the research function at Faire. This role will work directly with the Research Team as well as Product Design, Product Management, Legal, IT, Finance, Marketing, CX, Sales, and external vendors to develop and run excellent programs and processes to conduct research across Faire.

What you’ll do 

• Engineer and drive processes that enable research to happen effectively and seamlessly
• Manage research process improvements as they are created and rolled out for a distributed research environment
• Explore tools and work with IT, Legal and Finance to secure vendors
• Define and implement a participant management system for easier, faster and more reliable recruiting
• Develop a research panel program af Faire and partner with the members of the ResOps team focused on participant management to operationalize and maintain research panels
• Establish protocols and systems relating to research data compliance
• Implement a more functional research repository for better access and to leverage existing research
• Elevate research as a practice across the organization

Qualifications

• 5+ years of program management or related experience
• 5+ years of experience in Research Operations
• Able to deeply understand technical systems in order to develop new capabilities
• Comfort proactively owning team communications (written and verbal) related to your systems and programs
• Open to change and enthusiastic about developing new initiatives
• Able to supervise other people’s work streams and train people to support these work streams
• Ability to create goals and projections to measure the impact of your developments
• SQL proficiency

Salary Range

California / New York: the pay range for this role is $136,000 – $187,000 per year.
Colorado / Washington / New Jersey: the pay range for this role is $122,500 – $168,500 per year.