Senior Program Manager

As a Senior Program Manager, you will lead the successful implementation of high-impact, cross-functional projects that support our national growth and operational excellence.  This role is central to ensuring that our clinicians, patients, and operations staff have a seamless experience through thoughtful solution design, efficient systems and workflows, and high-quality execution.

Acting as a trusted advisor to organizational stakeholders, you will guide the execution of complex software implementations and process improvement initiatives, coordinate cross-functional teams, and drive strategic alignment across our rapidly scaling enterprise.

This is a high-impact role with built-in trust, autonomy, and responsibility, sitting at the heart of our digital customer experience lifecycle.  You’ll guide projects from concept to execution, help shape the future of our implementation practices, contribute to product and process improvements, and be a vital “voice of the customer” across our company, all while driving outcomes that support LifeStance’s mission of helping people lead healthier and more fulfilling lives.

Compensation: $120,000 – 150,000 /annually, with additional annual bonus potential

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Responsibilities:

• Lead the successful implementations of multiple concurrent software projects, ensuring on-time and in-scope go-lives and exceptional customer experiences.
• Coordinate cross-functional internal teams – including Practice Operations, Clinical Leadership, Revenue Cycle Management, Product, Data, and more – removing roadblocks, escalating issues, and ensuring accountability across the project lifecycle.
• Build and maintain strong and trusted partnerships with executives and business and clinical stakeholders.
• Establish and manage project governance structures, including charters, RAID logs, and status reporting frameworks.
• Develop detailed, data-driven project plans and forecasts, and track and communicate progress, risks, and mitigation strategies throughout implementation.
• Own project budgets, resource planning, and change control protocols.
• Foster positive team dynamics and working relationships to ensure a healthy, productive working environment.
• Act as a strategic partner and “voice of the customer” to internal teams, identifying product and experience improvements.
• Document and share project learnings, innovations, and best practices to improve team processes and implementation standards.
• Stay current on relevant LifeStance product and solution capabilities in order to align project goals and outcomes with evolving business value.

Skills & Experience:

• 8+ years of experience managing enterprise software implementations, with direct responsibility for project outcomes.
• 5+ years in a customer-facing project management role, ideally within a professional services or consulting organization in the healthcare industry.
• Proven ability to lead cross-functional teams of 10+ in complex environments and drive projects to completion under tight deadlines.
• Deep understanding of Agile, Waterfall, and hybrid project management methodologies.
• Skilled in project governance practices, risk management, and the use of tools like RAID logs and project charters.
• Strong proficiency with common project management software platforms (e.g., Smartsheet, Jira, Monday, etc.).
• Exceptional written and verbal communication skills, including the ability to create and deliver presentations tailored to a variety of audiences and stakeholders, paired with meticulous attention to detail across written communications, status reports, and project plans
• Natural problem-solver who thrives in ambiguity and brings a proactive, solutions-oriented mindset to every challenge.
• High-energy, team-first attitude with the ability to work collaboratively in a fast-paced, evolving environment.
• Qualified candidates must be legally authorized to be employed in the United States.
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.