Zendesk’s award-winning Product Marketing team is looking for a Senior Product Marketing Specialist to help drive Zendesk’s product, sales, and adoption initiatives for it’s employee experience business. This role is responsible for supporting a wide variety of product marketing functions including research, messaging and positioning, GTM support, enablement, and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales, marketing, and product. You are also passionate about ‘rolling your sleeves up’ and working with a broad set of stakeholders to get things done. Reporting to the Sr Director of Product Marketing, this role requires regular communications with Zendesk’s global teams.


What you bring to the role

  • Be an evangelist for product strategy and functionality. Understand and simplify product functionality into real value-based messaging.
  • Enable our internal partners on clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc.
  • Be the connective tissue – Collaborate with Product, Marketing, Sales, Success, Analyst Relations, and Investor Relations teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc.
  • Bring innovative ideas to up-level deliverables or improve processes.
  • Support cross-functional efforts including long-range planning and matrixed regional programs.
  • Help maintain internal alignment with other parts of the company including Product, Sales, Customer Success, and Marketing.
  • Support strategic updates and presentations for E-Staff and other key stakeholders.

Basic Qualifications

  • 2-4 years of experience in marketing (or adjacent functions) at a high-tech company, or similar
  • Customer-first mentality and the ability to advocate for the customer’s needs across the business
  • Comfortable in a startup-like environment and can operate independently to build and execute new programs and initiatives
  • Project management with excellent execution, follow-through, and attention to detail
  • Strong communication and storytelling skills
  • Excellent writing and presentation skills
  • Strong attention to detail and knack for keeping things well organized

Where We Work

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person





Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.


Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.


The US annualized base salary range for this position is $99,000.00-$149,000.00. T

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