Senior Manager, Customer Renewals

At Salesloft, our Senior Manager, Customer Renewals will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Commercial/Enterprise Success organization focused on building out the renewals team, developing and executing revenue strategies, and shaping processes to ensure our customers’ success. We believe that the most successful Managers are passionate about developing the team and the customers they serve.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to craft the future vision of the renewals team. You will have an opportunity to make a difference.

If you’re passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming the Manager, Customer Renewals is the career path for you!

WHAT WE’RE LOOKING FOR:

We are seeking a results-oriented, motivated and strategic retention expert focused on retaining and growing our existing customer base. Specifically, you will play a pivotal role in helping us build our Commercial/Enterprise renewals team, creating and executing retention strategies while crushing your quarterly targets.

On a day-to-day basis, you will be responsible for collaborating with senior leadership and operations functions to set annual/quarterly targets, report out on team performance to senior leadership, extract insights and implement solutions to drive results, manage a team of Renewal Managers focused on educating our customers about the power of Salesloft, and assess customer health. You must be able to forecast revenue, create effective processes, and have a passion for fostering and growing talent. To thrive in this role, you will keep up with industry trends, competitive landscape, and customer needs.

If you’re passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming the Senior Manager, Customer Renewals is the career path for you!

THE TEAM:

Our Renewals team is a critical part of Salesloft’s Customer Success department who are all aligned on one vision and mission:

Vision: Every seller is loved by the buyers they serve (#saleslove)

Mission: Equip companies to maximize revenue by creating a fantastic buying experience

As an integral part of the Success team, the Renewals team consists of results-oriented SaaS sales professionals with a strong customer focus and a desire to win. The RMs on our team share a few common traits: they are self-motivated, ambitious, and passionate about driving customer outcomes. They are also the epitome of our core values – Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

They are also the epitome of our core values and every day they… Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible and Deliver big results.

THE SKILL SET::

• 8+ years in Customer Renewals, Account Management, or related role.
• 4+ years experience in a management or people-leader role required.
• Demonstrated success leading geographically dispersed teams
• Experience creating and implementing renewal strategies and tactics
• Ability to influence and motivate stakeholders
• Strong Executive presence
• Strong relationship-building skills with demonstrated ability to build internal partnerships and gain buy-in.
• Strong interpersonal skills with an ability to navigate conflict and foster team-based trust.
• Excellent written and verbal communication skills with ability to tailor your message to a variety of audiences and stakeholders.
• Demonstrated ability to manage risky customer situations, enlist internal resources for support and create winning renewal plays.
• Experience with Salesforce is huge plus, Salesloft is big bonus.

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
• Participate in our daily training cadence, where you will learn our software and all the skills necessary to set you up for success
• Begin 1:1’s with your manager, understand your 30-6-90 plan, meet & shadow current members of the Salesloft team, and delve into your customer book of business
• Get to know our customers by shadowing customer calls and meetings
• Meet, spend time with, and get to know your team!
• Meet key partners in Customer Success, Sales, Finance, Marketing, Executives etc. – they will be key relationships for you throughout your renewal cycles
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them

WITHIN THREE MONTHS, YOU’LL:

• Manage and coach a high-performing renewals team, identifying career growth and development opportunities
• Maintain accurate quarterly revenue forecast and build processes to drive the renewal motion
• Partner with internal teams (Customer Success, Sales, Marketing, Executives, Finance) to effectively surface customer risks and create winning renewal plays
• Focus on understanding, communicating, and removing blockers to the team’s success
• Confidently assess potential retention risks and support Renewal Managers in commercial negotiations with customers

WITHIN SIX MONTHS, YOU’LL:

• Hire, onboard, and develop top-tier talent
• Develop enablement resources to support the renewals team in customer negotiations and pricing conversations from small to large, complex customer renewals
• Be the voice of the customer – create and present effective executive-level presentations highlighting retention opportunities and customer needs
• Craft and execute innovative revenue strategies to drive growth and retention across the customer base
• Highlight renewal and growth wins across the organization
• Consistently meet or exceed your retention targets

WITHIN TWELVE MONTHS, YOU’LL:

• Be considered a top-performing Manager by effectively managing and developing a best-in-class renewals team
• Consistently exceed retention targets and be seen as an excellent internal business partner
• Set an example for new RMs and take an active role in motivating new Lofters

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we’re not just a company, we’re a community built on shared values.

• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self
• Redefine What’s Possible
• Deliver Big Results