Senior Manager, Content Design

We’re a tight-knit and collaborative team of Product Designers, Content Designers, and Researchers. We advocate for our users, envision a future that inspires, and deliver high-quality experiences that solve customer problems and drive successful business outcomes. We collaborate regularly through design critiques, work sessions, and cross-functional discussions to influence the direction of the product and company as a whole.

About the Role

As a Senior Content Design Manager, you will lead and grow a team of talented Content Designers who are responsible for end-to-end product copy for homeowners and pros on Thumbtack. We’re looking for a seasoned manager who has the analytical and problem-solving skills to guide teams in working through complicated UI experiences on both mobile and web, as well as a strong track record of leading teams in developing top-notch user experiences. As a Sr. Content Design Manager, you’ll be expected to guide teams in creating clear, consistent messaging while passionately advocating for the needs of the user. You’ll help drive product positioning and communication strategy alongside your design, product and marketing partners, and create delightful, intuitive product experiences that leverage your expertise in UX design and content strategy.

Responsibilities

• Manage and build a diverse, passionate team of Content Designers
• Coach and mentor the team and foster a healthy culture
• Provide strategic clarity and focus while identifying and unblocking barriers to success
• Collaborate with other design, writing, product, and engineering leaders on the strategic vision for Thumbtack
• Create and execute Content Design strategies that stay ahead of the growing business and elevate the user experience

Must-Have Qualifications

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

• 5+ years of experience successfully managing a Content Design team within a tech company, fostering a collaborative and creative work environment
• 7+ year experience in content design or related fields
• Experience and knowledge of working in UX environment
• Experience working with AI and solid knowledge of Content Design’s role in AI
• Strong collaboration and influence skills
• Proven track record of identifying and executing on product and design opportunities where content played a key role
• Strong portfolio of Content Design achievements

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $224,910.00 – $291,060.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $191,173.50 – $247,401.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

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