We are looking for a Senior Manager, Business Technology to lead our Business Technology (BizTech) team. Our BizTech systems contribute significantly to our overall success as a company, and this team will be responsible for ensuring the performance and sustainability of those systems long-term. Through innovation and simplicity, you will play a crucial role in enabling our customers and partners to operate efficiently with our internal teams as we continue to scale across the globe.

Additionally, this role will require you to be hands-on while building a team as our systems and processes become more mature.

About the role:

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We’ve structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  • Zone A: [$179,000 – $251,500]
  • Zone B: [$168,000 – $236,500]
  • Zone C: [$157,000 – $221,500]
  • United States  (all figures cited below in USD and pertain to workers in the United States)

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Head of IT

As a Senior Manager, Business Technology, you’ll …

• Own and drive continuous improvement across our G&A and GTM tech stacks: CRM (e.g. Salesforce, Zendesk), ERP (e.g. NetSuite, Workday), Revenue Intelligence (e.g. Gong, Clari), Legal (e.g. Ironclad), and Enterprise Billing (e.g. Stripe) systems
• Guide, mentor, and manage a team of Business Systems Analysts, Solution Architects, and other IT professionals to cultivate a high-performance culture
• Help build and maintain x-functional relationships between internal and external partners, define best practices, and support the technical needs of our tech stacks
• Collaborate with IT leadership, the IT PMO, and other key stakeholders to oversee the planning, execution, and delivery of tech projects, ensuring they are completed on schedule, within scope, and within budget
• Build and lead the vision and strategy for Webflow’s BizTech stack with an enterprise architecture mindset that aligns with business processes and can be clearly communicated to Webflow’s leadership team

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we’ll help you incorporate them into your role.

About you:

You’ll thrive as a/an Senior Manager, Business Technology if you:

• Have at least 7 years of experience managing systems that contribute to business processes like Record to Report, Hire to Retire, Lead to Cash, and Procure to Pay
• Have at least 3 years of people management experience in a remote-first, fast-paced startup environment
• Have extensive experience developing roadmaps, planning and executing projects with minimal guidance using the Atlassian stack (e.g. Jira & Confluence)
• Enjoy being hands-on across a business tech stack to solve complex technical problems, when necessary using automation tools and iPaaS platforms (e.g. Workato)
• Obsess over the employee experience and have managed a high-performing team in a remote-first, fast-paced startup environment autonomously for at least 3 years
• Deeply understand how a high-functioning Business Technology team can positively improve employee and customer satisfaction, and ultimately, organizational success

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees