Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.


Our culture is defined by remote-first flexibility, so you can grow and lead from anywhere, with close connection to leadership. We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what’s possible for those who change the world.


We are looking for a high-performing, dynamic Senior Manager of IT Application Portfolio to lead the Customer Success (Customer Success, Professional Services, Customer Support) portfolio by implementing transformational technology and high-impact initiatives.  This position will be reporting to Director, IT Business Services. The impact of this role is to drive transformational leadership to improve business performance.


What you will be doing:


Market Scanning & Best Practice Assessment

  • Engage in external research to understand evolving technology and process trends and best practices for an area; develop landscape analysis of the applications developing in an area
  • Provide direct advice to business leaders to influence their POV on how technology in their functional area will evolve, driving change in their business


Business Opportunity Assessment & Business Case Development

  • Partner with Business leaders to identify complex business issues and identify potential technology facilitated transformation opportunities
  • Work with functional leadership to shape high priority work, identify the ROI/Business case for associated technical work; identify and articulate sources of customer value from business processes, data & advanced analytics


Road Map Development & Business Analysis

  • Develop the application roadmap for an area, based on both IT strategy and business strategy; decompose roadmap into phases and steps to realize value
  • Identify specific process needs, gaps and pain points and resulting process or technical projects for an area, aligned with a strategic roadmap
  • Product Development & Delivery
  • Identify desired product feature and functional requirements and generate product feedback through internal and (as relevant) external customer consultation
  • Oversee user design for a technology solution, maximizing user experience
  • Oversee development, testing, integration and implementation of technical solutions for an area (custom solutions and packaged solutions)
  • Business Transformation Leadership
  • Guides functional leadership & steering committees through the technology driven transformation efforts
  • Leads Business team leads through technology driven transformation, partnering with team leads to drive transformation through business teams
  • Supervisory Accountabilities:
  • Supervise 3-5 Business Analysts
  • Provide oversight to Program teams comprised of Project Managers, Business Analysts, Scrum Team(s), Data Migration personnel, Change Management personnel, etc.


What you will bring:

  • 7+ years’ experience directly leading others and 12+ years experience in this domain
  • Excellent leadership and influence skills; ability to translate strategy into action through the leadership and engagement of multiple stakeholders.
  • Demonstrated program ownership and consistent delivery on commitments – great organizational skills with exceptional follow through and attention to detail
  • Experience working with Salesforce ServiceCloud, Certinia/FinancialForce, Gainsight or other CRM Information Systems
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