Senior IT Support Specialist (Remote, US)

We are seeking a highly motivated and skilled Sr IT Specialist to join our dynamic IT team. The ideal candidate should possess 5+ years of experience in IT roles, with a strong knack for troubleshooting technical issues and exceptional customer service skills. The role requires a proactive individual who excels at time management and can work effectively both independently and as part of a team.

Key Responsibilities:

• Administer and manage our applications, including user management, security configurations, application settings, and integrations.
• Collaborate with IT Leadership to define and implement best practices, standards, and policies around all applications company-wide.
• Design and implement integrations, workflows and automations to streamline processes, improve efficiency, and enhance user experience within our technology stack
• Provide subject matter expertise, mentorship, and support to individuals on your team.
• Provide technical support on escalated, complex issues for end users, addressing hardware, software, and network issues promptly and effectively.
• Collaborate with team members and other departments to escalate complex issues to higher level support or appropriate personnel.
• Deliver exceptional customer service by effectively communicating technical solutions in a clear and understandable manner to nontechnical users.
• Contribute to the development and improvement of IT processes and procedures to enhance overall efficiency and effectiveness.
• Collaborate on technical discussions with your team.
• Contribute to important architectural and technical decisions
• Prioritize and manage tasks effectively to meet established service level agreements (SLAs) and project deadlines.
• Provide support to both macOS and Windows environments.

Requirements: 

• Extensive IT Experience: 5+ years of proven technical experience in IT, with a strong foundation in hardware, software, and network troubleshooting.
• MDM & OS Proficiency: Expertise in Mobile Device Management (MDM) for macOS and Windows, coupled with deep knowledge of both operating systems.
• Google Workspace & Okta Expertise: Proficient in Google Workspace applications and Okta, demonstrating ability to manage and support core business tools.
• Automation & Scripting Skills: Knowledge of automation and scripting, including Python or no-code solutions, for efficient problem-solving and process improvement.
• Customer-Focused Problem Solver: Excellent customer service and communication skills, combined with strong problem-solving abilities and experience with ticketing systems.
• Location [Remote]: EST or CST with the ability to work EST hours.

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