About the role

We are seeking an energetic Sr. Implementation Services Associate and has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

Remote, but must be willing to work in (Eastern Time Zone)

How you’ll spend your time:

  • Assist new customer on boardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
  • Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
  • Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
  • Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity:
    • Deploy our out-of-the-box applications
    • Utilize our application templates as an accelerator to get customers up-and-running quickly, applying configuration changes as needed
    • Configure highly customized use cases on Risk Cloud based on unique customer requirements
  • Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
  • Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
  • Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
  • Collaborate cross-functionally with other LogicGate teams throughout the customer journey
    • Work with the Sales and Solution Engineering teams as needed to assist with implementation scoping and expectation setting, as well as to ensure a smooth handoff from pre-sale to post-sale
    • Engage with Integration Services team to assist with gathering requirements to build custom Risk Cloud integrations, when applicable
    • Partner with the Professional Services, Customer Success, and Relationship Management teams to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
    • Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and  influence our Risk Cloud product roadmap
  • Conduct highly effective meetings with customers over web conference

We get excited about you if you have: 

  • Bachelor’s Degree
  • 3-5 Years experience in management consulting /  risk advisory
  • Must be willing to work Eastern time zone hours
  • Experience in GRC, risk management, compliance, or audit, preferred
  • Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001, preferred
  • Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

The anticipated base salary range for the role is $71,000 to $87,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

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