As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences.  This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.

RESPONSIBILITIES AND DUTIES 

Sr. Consultant Core Activities

  • Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
  • Manage multiple concurrent enterprise projects, leading all implementation project phases
  • Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
  • Configure Legion products according to the solution blueprint
  • Provide configuration reviews and configuration knowledge transfers to the customer
  • Assist customers with software testing along with roll-out activities such as data loads and system initialization
  • Deliver live customer training for areas such as training the trainer for administrators and store managers
  • Lead and facilitate discussions and workshops with the customer
  • Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.
  • Define, manage, and deliver on customer expectations throughout the implementation process
  • Work with teams within Legion to ensure implementation timelines and support SLAs are met
  • Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
  • Be familiar with compliance and labor laws and how they impact customers
  • Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product
  • Define, manage, and deliver on customer expectations throughout the implementation process

Customer Centric Consulting

  • Providing leading practices to ensure customers are maximizing the value of their Legion solution
  • Actively set and manage expectations
  • Continually acquire knowledge about our customers and solutions to grow adoption
  • Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning

Consulting Practices

  • Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology
  • Define consulting  leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager
  • Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants
  • Understand and prevent scope creep
  • Use Legion project management tools to manage configuration tasks assigned within the implementation project plan

Product Expertise

  • Product expert in core Legion modules
  • Maintain core product expertise for end users and configuration
  • Grow product knowledge through regular release training
  • Communicate upcoming release themes and dates to the customer
  • Identify, report, and prioritize bugs & enhancements

YOU WILL DO WELL IN THIS ROLE WHEN YOU…

  • become a trusted advisor to customers, hyper-focused on quality and successful adoption
  • have a passion for helping customers adopt new AI technology
  • accept personal responsibility for the quality and timeliness of work
  • set personal objectives that meet organizational needs
  • are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
  • build positive relationships with peers while working remotely on projects executed across geographies and cultures
  • listen continuously,  learning from others and leveraging input
  • possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior
  • constantly improve your work methods to gain state-of-the-art agile skills
  • commit to the sustainability/scalability of configurations at Legion
  • work well as a self-starter in a fluid work environment with limited resources
  • are a career-driven individual looking to grow in a fast-paced startup
  • enjoy delivering effective and engaging training to customers
  • use organizational skills and plan for customer meetings to get effective outcomes and ensure the customer is on track with the project plan
  • can understand a customer’s requirement and translate that into an actionable configuration of software

REQUIRED SKILLS AND QUALIFICATIONS

  • 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
  • Highly motivated, enthusiastic team player, driven by delighting customers
  • Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
  • Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills

PREFERRED QUALIFICATIONS AND ATTRIBUTES

  • 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
  • Workforce management planning experience in a retail environment
  • Experience mentoring and training software implementation Consultants

 

COMPENSATION & BENEFITS

Salary Range: Base Salary Range – $110,000 – $140,000 + Bonus + Stock Equity

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