Grafana is seeking a passionate and detail-oriented Senior Global Billing Operations Analyst to join our dynamic team. Reporting directly to the Senior Manager, Finance Operations, you’ll play a pivotal role in scaling our operations and supporting the rapid growth of our innovative company.

Why You’ll Love Working at Grafana:

  • Exciting Growth Environment: Thrive in a high-growth, fast-paced setting where your contributions directly impact our success.
  • Innovative Culture: Be part of a team that values continuous improvement and creative problem-solving.
  • Collaborative Atmosphere: Work cross-functionally with teams across Accounting, FP&A, Customer Success, Systems, Deal Operations, and Legal.

Responsibilities:

  • Daily Operations: Execute cash application and reconciliation procedures with precision.
  • Customer Support: Manage billing adjustments and customer data reconciliation across multiple systems.
  • Billing Management: Efficiently handle the billing ticket queue and oversee billing and collections for our self-serve customer base.
  • Client Onboarding: Lead the successful onboarding of Grafana as a vendor for new clients.
  • Month-End Close: Assist with billing analysis, monthly GL account reconciliation, and AR aging analysis.
  • Cross-Functional Collaboration: Foster strong relationships with various teams and undertake special projects as needed.
  • Issue Resolution: Identify and resolve root cause issues in billing and collections processes.

Requirements:

  • Bachelor’s or Associate’s Degree in Accounting or related field, or equivalent experience.
  • Technical Skills: Proficiency in Salesforce and advanced skills in MS Office (Excel, Word, PowerPoint), and Netsuite.
  • Autonomy and Problem-Solving: Ability to manage projects independently and solve problems creatively.
  • Communication and Customer Service: Exceptional oral and written communication skills with a strong customer service orientation.
  • Passion for Learning: Eagerness to learn and adapt in a rapidly evolving environment.
  • Collaborative Mindset: Ability to communicate effectively across all levels of management and departments.
  • Proactive Attitude: Self-motivated with a knack for managing priorities and thriving under pressure.
  • Ideally someone with experience with Marketplace Channel offerings: AWS, GCP, or Azure offerings OR someone who possesses the drive and aptitude for analyzing and interpreting reports
  • Prior experience with Zendesk is a plus.

In the US, the Base compensation range for this role is $63,000 – $75,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.

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