Senior Director, Strategic Partnerships and Operations

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. JOB DESCRIPTION SUMMARY This position drives operational excellence and scales innovation across centralized operations and sales with strategic partners. It focuses on sales and strategy, developing and executing an operational roadmap, and implementing lead generation strategies that align supply with demand for travel platforms, corporate programs, Fortune 500 companies, and short-term rentals. As a key member of the leadership team, the role combines daily operational oversight with a long-term strategic vision, ensuring alignment through scalable platforms and processes. This leader will develop and execute a clear operational roadmap, implement high-impact programs across multiple markets, and foster cross-functional collaboration to tailor solutions for diverse business lines. JOB DESCRIPTION Key Responsibilities: Develop centralized operational platforms that align demand with supply through strategic and innovative partnerships with corporate providers, Fortune 500 companies, travel companies, and short-term rental programs. Identify strategic partnership opportunities and leverage key external relationships to drive B2B growth in core demand channels for long-term leads and deployment. Develop, execute and oversee processes that promotes the use of strategic partnership platforms, such as Airbnb and corporate lead generation, among residents and guests by tracking additional revenue generated, the impact on occupancy for long and short-term leases, and resident satisfaction. Demonstrate ability to drive all stages of the sales process for core demand channel programs, including contract drafting, seeking lender and investor approval where necessary, and communication with Client Services, Operations, and external partners. Serve as a Subject Matter Expert (SME) with Client Services (sales and development team) for leads and coordinate initiatives, activities, and strategies for new business and market development by identifying potential clients, initiating and cultivating relationships, soliciting business, creating and presenting formal business proposals and pitches, and following up to consummate the business transaction. Sponsor, lead, or participate in strategic initiatives related to platforms that drive change and improve the Company’s operations. This involves creating processes, procedures, tools, documents, communication plans, and implementation plans for new programs, while ensuring compliance with the Company’s policies. Collaborate with leaders of the Support Services Group (Talent Management, Information Technology, Corporate Marketing, Corporate Communications, Compliance, and Risk) in evaluating, selecting, and implementing enterprise-level systems and tools, and ensure appropriate implementation within USPM. Offers sales support, guidance, and assistance to functional teams and regional leaders by actively participating in quarterly regional meetings, client calls, and other business discussions with senior managers. These meetings cover progress reviews, strategy discussions, and input on strategic decisions and direction for operating platforms related to new demand pipelines. BASIC KNOWLEDGE & QUALIFICATIONS: Bachelors degree in Business, Real Estate, Operations, or a related field, or a combination of education and experience, required. Experience in creating and managing centralized teams for sales, marketing, and operations is preferred. Requires demonstrated P&L ownership and the ability to deliver key operational outcomes in a matrixed operating environment. A minimum of ten years of experience establishing and building strategic partnerships and business relationships, managing and leading a team, managing vendors and service providers, and effectively interacting with executives, senior-level management groups, clients, and other team members. Demonstrated ability to work cross-functionally with stakeholders in client services, operations, property systems, marketing, legal and other functional areas. Ability to read, write, and communicate effectively to create and present robust presentations to team members, executive and senior managers, and others, and to develop procedures and other documents used for communicating, training, or implementing planned projects and initiatives. Demonstrated proficiency in word processing, spreadsheet, and database management programs, internet- based applications, and various systems and applications in order to complete required reports and produce necessary work documents, policies, and other materials. Excellent project management skills in order to develop and execute a project plan from conception through implementation and evaluation and demonstrated proficiency in managing multiple priorities in a time-sensitive and fast-paced environment. Experience in the real estate and multi-family housing industry, including a solid working knowledge of property operations and property management, preferably in a third-party management environment, and with a variety of product types preferred. TRAVEL / PHYSICAL DEMANDS: Team members work in an office or remote work environment. No special physical demands are required. Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. #LI-RS1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!! As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.