Revenue Operations has one job — to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, and Customer Success by providing insights, increasing cross functional communication, enabling teams through operational efficiency and keeping all teams accountable to revenue.

 

What you’ll do

  • Design and launch processes, workflows, and automations that drive internal efficiencies, level-up the effectiveness of our Success team, and deliver greater value to our customers
  • Drive repeatable outcomes with our customer facing teams, enabling them to more efficiently manage their customers
  • Perform day-to-day administration, configuration and troubleshooting of our Gainsight environment
  • Build cross-functional processes (visibility and accountability) that help meet renewal and upsell targets, and drive their successful adoption
  • Design/improve Gainsight and Salesforce Dashboards and Reports to meet end-user requirement
  • Work with CS leadership to refine and rigorously monitor KPIs
  • Analyze customer data such as customer usage, customer satisfaction, and customer churn, to identify trends and opportunities. Use this analysis to provide recommendations on how to improve the customer experience, reduce churn, and increase customer retention
  • Leverage deep understanding of Customer Success processes and available technologies to develop automation and streamline tasks
  • Analyze team performance data to identify areas of needed improvement and track progress of the team’s efforts
  • Project manage complex initiatives, partnering with cross-functional teams to execute projects with a bias to delivering results

Who you are

  • Data-driven and analytical: Proficient in using spreadsheet tools, Tableau, and Salesforce to develop insightful dashboards and analyses to monitor performance and identify improvement opportunities.
  • Systematic thinking: Skilled at standardizing recurring actions through process creation and understanding how different components of a system interact with each other.
  • Collaborative: Collaborates effectively with CS and cross-functional teams, including Product and Sales, to ensure full engagement and highly effective processes, driving CS impact at Greenlight.
  • Entrepreneurial spirit: Self-starter comfortable with managing competing priorities and navigating ambiguity in a fast-paced environment.
  • Quantitative Skills: Proficiency in Microsoft Excel and experience using multiple data sources, enriching data to complete analyses.

Requirements

  • Proven work experience in Customer Success Operations, Business Operations, Revenue Operations, or related fields.
  • Business owner, admin, or power user within Salesforce and Gainsight or applicable CRM and post-sales CRM solutions.
  • 4+ years of Customer Success Operations experience in a high growth SaaS start-up
  • BA/BS degree in Business, Finance, Computer Science, or other related fields

Benefits you’ll enjoy:

  • Supportive teammates and co-workers who care deeply about our mission
  • Flexible Paid Time Off
  • Remote-first culture
  • Home Office stipend upon hire ($800)
  • Multiple Health insurance options
  • 401k (with company match)
  • Equity Program Eligibility (based on role and/or tenure)
  • Three months paid maternity leave
  • Company paid Life Insurance
  • Disability insurance

 

This role can be located within the United States or Canada. The base salary range for this role is $80,000 – $110,000, though actual base salary is determined by factors such as, but not limited to, experience, education, skills, and geographic location.  Certain roles may be eligible for incentive compensation and equity.

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