This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and vehicle owners. This is a remote position in which all onboarding and training will be conducted virtually. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $19.00 per hour.

This opportunity requires no selling or collections, benefits available from day one, and promotional opportunities within 6 months dependent upon performance.


Key Responsibilities:

  • Establish fair market value of vehicles assisting insurers in claim settlement
  • Update vehicle information and determine the availability and price of new or used vehicles
  • Some outbound calling (non-sales related) required to automobile dealerships and adjusters
  • Maintain relationships with dealers and claim adjusters
  • Provide supplemental research as requested
  • Adhere to attendance, production, quality, and other metric standards



  • No prior insurance or automotive experience is required, as we will train individuals who are willing to continue to learn and develop
  • High school diploma
  • Some college preferred
  • 3 years prior customer service experience required
  • Strong verbal and written communication skills
  • Self-motivated
  • Ability to multi-task
  • Excellent mathematical and analytical skills
  • Exceptional organization skills with attention to detail
  • Possess a positive attitude and desire to provide outstanding customer service
  • Strong technical aptitude
  • Ability to work independently
  • Quiet and professional home work environment free of distractions
  • High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)
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