Senior Customer Insights Analyst

As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. Utilizing your Fullstory expertise, you’ll help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment. Our team members are naturally curious, entrepreneurial, and dedicated to delivering the best outcomes for our customers.

The ideal candidate for this role will be insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers..

In a typical day, you might:

• Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
• Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
• Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery
• Leverage your consulting experience to conduct FullStory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
• Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
• Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.
• Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers.

Here’s what we’re looking for:

• Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.
• Consulting Experience: Experience overseeing external customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.
• Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce.
• Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects.
• Experience with Digital Experience/Product Analytics Tools: Prior experience with Fullstory or similar tools (e.g., Fullstory, Mixpanel, Amplitude, Adobe Analytics).
• Project Management: Experience managing the full lifecycle of customer-facing analytical engagements.

The impact you will have in 6 Months:

• Enhanced Customer Data Maturity and Value Attainment: Within the first six months, the Senior Customer Insights Analyst will significantly impact several accounts by guiding customers to achieve higher levels of data maturity. Through tailored Fullstory-driven analyses and actionable insights, they will enable customers to make data-informed decisions, leading to improved engagement, performance, and overall value attainment from the FullStory platform.
• Strengthened Customer Relationships and Increased Product Adoption: By serving as a trusted consultant and advisor, the analyst will build and maintain strong customer relationships. Through effective enablement engagements and best practice advisories, they will drive increased product adoption and digital maturity, ensuring customers see clear business value from the partnership with Fullstory.

The impact you will have in 12 Months:

• Driving Strategic Business Outcomes and Digital Transformation: Within 12 months, the Senior Customer Insights Analyst will have led multiple high-impact engagements, leveraging FullStory data to provide strategic recommendations that directly influence business initiatives. By presenting clear, actionable insights tailored to industry-specific use cases, they will help customers achieve significant digital transformation, enhancing performance metrics such as user engagement, conversion rates, and overall customer satisfaction.
• Establishing Long-Term Strategic Partnerships and Expanding Revenue Opportunities: By consistently delivering value and fostering strong advisory relationships, the analyst will position Fullstory as an indispensable partner for strategic accounts. Their influence will not only increase customer retention and satisfaction but also identify opportunities for upsell and cross-sell, contributing to revenue growth and solidifying FullStory’s role in customers’ long-term digital strategy.

The base salary for this position ranges between $105,000-$120,000 USD. Base salary will vary based on relevant experience, job-related skills and qualifications.