At Salesloft, our Senior Consultant, Professional Services will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Professional Services team whose primary goal is to successfully on-board each customer, establishing a solid foundation for their future success.

 

On a day-to-day basis, you will be responsible for establishing a solid foundation that drives customers’ future successes. You will play a critical role in the success of the Professional Services team. Providing process recommendations, Salesloft and Salesforce configurations, technical expertise, sales strategy, product adoption, proactive communication and mentoring of more junior consultants – all with one goal in mind: ensuring the long-term success of our customers by achieving their strategic objectives.

 

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to mentor more junior consultants, helping them hone their skills and progress along their career paths. You will have an opportunity to make a difference.

 

WHAT WE’RE LOOKING FOR:

We are seeking a motivated, results-oriented, forward-looking team player who can help us grow and mature our professional services organization while providing high-touch consultancy services to our clients, focused on driving product adoption, performance, and governance.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Senior Consultant, Professional Services is the career path for you!

 

THE TEAM:

Salesloft’s Professional Services team is comprised of both seasoned and up-and-coming consultants who are all aligned on one vision and mission:

  • Vision: Every seller is loved by the buyers they serve (#saleslove)
  • Mission: Equip companies to maximize revenue by creating a fantastic buying experience

 

They are also the epitome of our core values: Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

 

THE SKILL SET:

  • Previous experience in a SaaS or similar technology company
  • 3-7 years of experience in a revenue operations or sales operations role. Additional experience in project management, implementation or consulting, sales, or customer success preferred
  • 2+ years of experience supporting Mid-Market to Enterprise-level customers
  • Experience implementing or administering Salesforce, Dynamics, or similar CRM capability
  • Salesforce Administrator Certification and/or Salesloft experience preferred
  • Demonstrated ability to manage scope, tactfully handle escalations, overcome customer objections, and assist others with those same skills
  • Experience in a billable/time-tracking environment
  • Exceptional levels of customer empathy. You are extremely perceptive and are highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality
  • You are resourceful, scrappy and curious— go-getter who’s tests, researches, and comfortable finding your way to an answer they don’t yet know
  • Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives
  • Excellent verbal and written communication skills
  • Disciplined, flexible, and autonomous work habits; we don’t micromanage

 

WITHIN ONE MONTH, YOU’LL:

  • Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
  • Begin 1:1’s with your manager, understand your 30-60-90-day plan and delve into your daily responsibilities
  • Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
  • Understand the implementation methodology for our onboarding and consulting offerings
  • Begin shadowing of calls/meetings with more tenured team members to see our methodology in action

 

WITHIN THREE MONTHS, YOU’LL:

  • Achieve the Salesloft Administrator Certification, demonstrating your knowledge of our product
  • Take ownership of new customers’ onboarding experience, from start to finish
  • Advocate for customers and coordinate additional Salesloft resources to resolve technical and strategic challenges
  • Understand the various metrics and respective targets for your role (e.g. billable utilization, customer satisfaction, project margin) and those of the broader Customer Services organization (e.g. seats activated, product usage/adoption)
  • Continue to focus on your OKRs

 

WITHIN SIX MONTHS, YOU’LL:

  • Consistently meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
  • Collaborate with customers on their business outcomes and critical platform KPI’s, Consult Customers on best-practices using our product, and engage Customer leaders and end users regularly to ensure we hit our shared KPI’s
  • Leverage customer feedback to help our Product and Engineering teams continually improve the product
  • Participate in the interview, selection, hiring and on-boarding of new team members
  • Continue to focus on your OKRs

 

WITHIN TWELVE MONTHS, YOU’LL:

  • Be a revenue workflow thought leader to your customers
  • Continue to provide excellent service to our customers and meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
  • Continue to focus on your OKRs
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