Lark is seeking an accomplished Senior Client Success Manager to join our team. In this pivotal role, you’ll own the customer relationships leveraging your skills to identify and capitalize on expansion opportunities within our client portfolio, ultimately driving revenue growth. As a key player, you will utilize your expertise to ensure the continued satisfaction and success of our customers. If you thrive in a collaborative setting, possess a proven track record in client success management, and are passionate about contributing to the growth of a transformative healthcare company, we invite you to explore this exciting opportunity with Lark.
What You’ll Do

  • Present the Lark solution/demo to potential client groups, serving as the Subject Matter Expert (SME) representing Lark
  • Demonstrate deep product knowledge to identify customer opportunities for driving long-term value
  • Build and drive a strategic plan with each client, executing through your strong relationships with executive stakeholders and key decision-makers
  • Become a trusted advisor with your customers, helping them achieve their business/well-being objectives
  • Proactively monitor customer engagement across core metrics and understand the “next best action” based on data trends
  • Understand and demonstrate key value drivers, anticipating expansion and renewal needs within the customer base
  • Collaborate with various internal Lark teams to ensure client contractual requirements are met
What You’ll Need
  • Proven track record of expansion within existing accounts
  • Experience in B2B or B2B2C Account Management/Customer Success
  • Experience in the Health-tech industry serving Health Plans is required
  • Experience with Payer, Employer, Broker-Consultants and PBM’s
  • Understand and have experience working with channel relationships
  • Ability to work creatively and analytically in a problem-solving environment
  • Strong analytical and problem-solving abilities
  • Understand how to use data and how it tells a story
  • Ability to manage multiple competing priorities
  • Excellent communication and interpersonal skills
  • Ability to travel up to 25% of the time

Working at Lark

Lark offers the option to work remotely in the United States.  U.S. Salary Range: $101,620 – $162,980.
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