As a Senior Business Operations Analyst for the Marketplace team, you will play an integral role in the monitoring & evaluation of our marketplace operations. You will have the opportunity to collaborate with a strong team of data scientists, engineers, product/project managers, marketing managers, and operation agents to create & report marketplace metrics.  You will be responsible for driving insights across the Taskrabbit platform, specifically around our category performance, tasker quality, and client satisfaction. You’ll bring together data from many sources to better understand and monitor the quality of work done on our platform. The ideal candidate will pair a strong academic background with a pragmatic approach to problem-solving. You are passionate about markets & analytics and you excel in team environments.

Join us in transforming lives, one task at a time.

You will: 

  • Define and evaluate key metrics. Investigate and document the levers that impact each.
  • Devise, build, and maintain reports and dashboards to be used across functions.
  • Create business rules to identify service quality issues and their impacts. Use this data to inform agents on how to better enforce our policies and standards.
  • Empower the team to independently answer data questions quickly and easily by building high-quality accessible data sets and training the team to use them.
  • Perform advanced statistical analysis including research studies and tests to identify, validate, and implement policy, process, tool, and program improvements.
  • Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives good experiences on our platform.
  • Provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends.

You should have: 

  • A BS/MS in economics, mathematics, statistics, or equivalent analytical experience
  • 3+ years using analytics to drive key business decisions across business intelligence, strategy and analytics, marketing, operations, finance
  • Experience building data visualizations to inform business decisions (e.g., Looker, PowerBI, Tableau, etc.)
  • Experience gathering, distilling, and providing requirements to technical engineering and data teams
  • Excellent verbal, presentation, and written communication skills
  • Strong proficiency in SQL and large volumes of data
  • Experience with Python (Pandas, Numpy, etc.)
  • Great attention to detail and quality

You might be a fit if you have: 

  • Ability to handle multiple projects from scoping to execution
  • Ability to work with disparate data to contextualize opportunities and their impacts
  • Proficient in statistical techniques and concepts (regression, power analysis, clustering, etc.)
  • Technical understanding of data warehousing/data pipelining solutions
  • Experience with a marketplace business model and a global brand
  • Love collaborating with a tight-knit team

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable.  total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $93,000 – $129,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

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