Incident Management is part of our Product Engineering group responsible for building tools that allow our clients to respond, remediate, and resolve major incidents with consistency throughout the incident lifecycle. We develop integrations with communication tools like Slack and MS Teams and manage Kubernetes clusters for our internal Status Page tool enabling customers to manage their incidents more effectively and openly. We are a cross-functional team with expertise across multiple domains, from databases to front ends to telephony and everything in between.

We are a team with high levels of psychological safety that gets things done, we understand our software at a deep level and are always pushing to learn more. We are a supportive team that swarms when problems arise and give great feedback to help each other grow. We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

The work you’ll do

  • Scalable resilient systems that support product and feature development
  • Integration with third-party tools like chat, alerting, project management, source control, and CI/CD
  • Building a high-volume event intake platform where missing a beat means missing critical customer data
  • Responding to production issues through an on-call rotation, our systems need to be working when our customers’ systems aren’t

What we’re looking for

  • Experience or interest in building distributed, resilient systems that scale
  • Knows Golang and/or Ruby on Rails
  • Can pick the right technologies for the job, and is excited to learn the right technologies when they need to
  • Takes ownership of a project from concept to production
  • Enjoys working with, teaching, and learning from a diverse group of people
  • Knows why good is better than good enough, but also knows why perfect is the enemy of good

FireHydrant believes that everyone should be compensated fairly and we strive for transparency within our organization and the industry. We set our salaries at the 75th percentile based on compensation data from hundreds of companies at our stage and everyone in a given role is paid the same without adjusting for locality. The comp for this role is $190,000 (Senior) or $215,000 (Staff) depending on leveling.

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