Senior Associate – Revenue & Payment Operations

Our Revenue & Payments Operations Team is growing and seeking an energetic self-starter who shares our passion for delivering an exceptional Transcarent experience to our clients and their employees, our Members. In this role, you will be responsible for delivering quality revenue and payment services to our clients, providers, and Members, with a strong focus on timeliness, accuracy, and efficiency. The ideal candidate has outstanding organizational skills and excels in a deliverable-focused, fast-paced environment.

What you’ll do for our team

• Execute end-to-end revenue cycle operations for our Care Experiences, including SurgeryCare, MSK Care, Telehealth, Behavioral Health, Oncology, and others. Including, but not limited to general ledger management of revenue, cost of sales and account receivable transactions
• Serve as a subject matter expert on Transcarent’s revenue cycle
• Independently manage workload and complete deliverables timely, accurately, and in an organized fashion
• Create an excellent client and member experience by addressing, escalating, and resolving revenue, payment, and other issues in a timely manner, both independently and cross-functionally
• Support management by finding and implementing solutions to benefit team, improve processes, and create efficiencies
• Provide training, guidance, and support to other team members, including creating process documentation and other training materials

What we’re looking for

• Bachelor’s degree or higher, or equivalent professional experience
• 2-5 years of accounting, revenue, operations and/or revenue cycle management experience
• Background in healthcare, digital health, or a related discipline – startup experience is a plus
• Experience with accounting operations (accounts receivable, accounts payable) and accounting systems (i.e. NetSuite)
• Comfortable working independently and as part of a team, with minimal direct supervision
• Willingness to speak up, ask questions, or request clarity when something is unclear
• Highly organized and detail-oriented; follows processes and procedures, but conscientious about continuously improving and creating more efficient and effective methods
• Ability to shift focus when priorities change without losing sight of original tasks and deadlines
• Excellent communication, interpersonal, and customer service skills
• Comfortable in a fast-paced and evolving organization with a willingness to be flexible and pivot when needed