Senior Associate, Member Operations

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we’re not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

• Operational Support: Partner with cross-functional teams to support day-to-day logistics of Thyme Care’s care management program. Support departmental leadership by taking on mission critical and ad-hoc assignments and projects.
• Project management: Support Care Delivery team with implementation efforts for new partner contracts and operational improvement efforts
• Technology Enablement: Analyze member data and tasking in proprietary technology platform to identify the extent to which workflows are implemented as intended
• Process Improvement: Identify inefficiencies in workflows, analyze root causes, and support with implementation of scalable workflow development to enhance member experience
• Data & Reporting: Track key operational metrics and surface insights to inform decision-making
• Documentation: Assist with documentation and maintenance of a high-quality, clear set of SOPs for frontline staff to utilize
• Cross-team Collaboration: Foster a positive culture of collaboration, effective communication, prioritization, problem solving, and continuous improvement.

WHAT YOU’VE DONE

• 2+ years of relevant experience in operations, consulting, health tech, or a high-growth start-up environment
• Strong Excel and/or Google Sheets skills, including comfort with advanced formulas (e.g. Vlookup, Index-Match, and Array formulas)
• Strong organizational and project management skills; ability to juggle multiple priorities
• Detail-oriented with a strong commitment to quality control
• Fast learner of new technologies
• Nice to have: experience with business intelligence tools (i.e. Looker), experience as a power-user of an EMR system, CRM system, or similar technology product

WHAT LEADS TO SUCCESS
Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our member experience.
Comfortable with ambiguity. You have a proven track record of success in fast-paced environments experiencing rapid change and growth. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
Start-up experience and/or enthusiasm. You have experience working at a start-up or are excited about transitioning to a start-up environment.
Multi-tasking finesse. You are skilled at balancing across multiple priorities and switching rapidly from one project or task to another as needs arise.
High Attention to Detail. You are exceedingly organized and proactively track a project’s details or nuances. You catch what others miss, especially when small errors can create big ripple effects for teammates and patients.

OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.