Senior Associate, Customer Success Operations

​At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more.

The opportunity

• Collaborate cross-functionally with our Customer Success, Product, Engineering, Sales, and Marketing teams to drive strategy and process improvements across the organization at large
• Utilize Catalyst, Salesforce, and Looker to generate reporting to assist our operations and leadership team in making data driven decisions
• Conduct both qualitative and quantitative research to assess potential new projects and provide feedback to the Customer Success Operations team.
• Support ongoing change management efforts by documenting new processes, workflows, and drafting downstream training materials and/or communications
• Ensure all stakeholder needs are met, solving issues at the lowest level and knowing when to escalate
• Maintain detailed weekly updates on the status of all ongoing projects
• Aid in the global implementation of third party tools and services

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Bachelor’s degree or equivalent relevant experience in a related field
• 2-4 years of project management, operations, or product experience with a strong focus on delivering the best possible process experience for all customers and internal stakeholders
• Proficiency in MS Excel, Salesforce, Looker, JIRA or similar project management / data visualization tools
• Experience with Customer Success tools like Catalyst or Gainsight a plus
• Self motivated with the ability to work both independently and collaboratively within a team
• Excellent attention to detail, highly organized and process oriented, with ability to work multiple projects at a time