At Kustomer, we’re committed to delivering exceptional experiences to our customers, embodying our core values of innovation, collaboration, and continuous improvement. We’re seeking a Security and Privacy Engineer who embodies these principles and is driven to protect our digital environment. This role requires a unique blend of technical expertise, strategic thinking, and leadership to oversee our security operations and ensure compliance with the highest standards.



  • Security Tooling Oversight: Direct ongoing optimization of security tools, with a focus on Lacework, to enhance threat detection and prevention capabilities.
  • Bug Bounty Program Management: Elevate the bug bounty program, pinpointing and mitigating vulnerabilities effectively.
  • Compliance Mastery: Spearhead efforts to achieve and maintain compliance with critical standards (SOC2, ISO27001, GDPR, US Privacy, PCI DSS) using Vanta as the primary framework.
  • GitHub Security Excellence: Commit to elevating GitHub security standards, ensuring continuous improvement and high-quality security practices.
  • CI/CD Security Innovation: Drive enhancements in CI/CD pipeline security, integrating best practices and cutting-edge security measures.
  • DLP Alerting Ownership: Manage the Data Loss Prevention (DLP) alerting process with a proactive approach to identifying and mitigating risks.
  • Security Project Leadership: Guide and execute key security-related projects, providing expert direction and leveraging technical know-how to protect corporate assets.
  • Application Security Program Development: Craft and oversee a comprehensive application security strategy to safeguard information integrity, confidentiality, and availability.
  • Secure Coding and Development Practices: Foster secure coding standards, integrate security measures into the development lifecycle, and ensure thorough source code testing and remediation.
  • Security Policy and Training Programs: Formulate and update security policies, standards, and guidelines; launch security awareness training programs for all relevant stakeholders.
  • Privacy Management: Manage and enforce privacy policies compliant with GDPR, CCPA, HIPAA, and other frameworks, ensuring data protection and confidentiality.
  • Risk Management Framework: Establish a structured approach for information security risk assessments, including treatment and oversight of remediation efforts.
  • Incident Response Management: Handle security incidents with precision, minimizing impact on corporate IT assets and the company’s reputation.
  • Threat Intelligence and Advisory: Keep abreast of emerging threats, advising management on effective response strategies to mitigate risks.
  • Technical Problem Solving: Execute creative security solutions and conduct thorough technical troubleshooting to address and mitigate security vulnerabilities.
  • Security Evaluation and Testing: Lead efforts in vulnerability assessments, penetration testing, and threat modeling to identify risks and validate the effectiveness of security measures.



  • 5+ years in security and privacy engineering with a proven track record in adhering to key compliance standards (SOC2, ISO27001, GDPR, HIPAA, US Privacy PCI DSS).
  • Demonstrates deep knowledge in GitHub security and CI/CD pipeline enhancements.
  • Proficient in Python, Java, Ruby, Node, and/or Go
  • Demonstrates excellent problem-solving with a keen eye for detail, thriving under pressure.
  • Strong in communication, bridges teams and leaders for collaborative solutions.
  • Strategically enhances interdepartmental projects with minimal guidance, especially with TechOps, Legal, and Engineering; driving them forward
  • Utilizes data effectively to set project milestones and influence positive outcomes.
  • Mentors peers, fostering a culture of problem-solving and operational improvement.
  • Innovatively addresses challenges, showing strong autonomy in decision-making and project leadership.
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