Salesforce Business Analyst

As the Salesforce Business Analyst , you’ll play a vital role on our Revenue Operations team here at Sharebite. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. You will work closely with team leads across the company and report to our Head of Revenue Operations, and you will oversee the development and day-to-day management of our Salesforce Administrator.

Our Salesforce user experience is of great importance to us, therefore the Salesforce Business Analyst should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Business Analyst should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

What You’ll Do

This is a varied business facing role, with the following responsibilities:

• Own all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Manage Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers and Apex code knowledge
• Manage Sandbox environment and DevOps releases
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Propose and document technical solutions in support of business and team objectives
• Own the communication of any platform changes to end users and stakeholders
• Manage internal data to improve Salesforce data quality, implementing rules and automation as needed
• Conduct proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Efficiently address and resolve support tickets
• Monitor and improve user adoption through new user and ongoing user training
• Manage integrated applications and third party suppliers including Outreach, Chili Piper, Spekit, Ambition, and others

Required Skills & Experience

• Salesforce product knowledge and 3-5 years of hands-on administration experience with Sales Cloud, Support Cloud and a project management tool
• Bachelor’s/Postgraduate degree, or professional qualification
• Trailhead Badges/Super Badges – The more the better
• 3-5 years of relevant experience (project management, team support, organization, and coordinating with others)
• 1-2 years of sales, marketing, or customer success experience
• Certified Salesforce Administrator
• A proactive attitude to platform enhancements
• A desire to implement best practice solutions
• An ability to work strategically and avoid daily fire drills
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
• Demonstrates enthusiasm towards continued personal/professional development
• Active in the Salesforce community
• Curious and self-directed problem solver

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $80k – $115k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.