Salesforce Administrator

Reporting to the Sr. Director of Revenue Operations, you will be responsible for supporting systems and processes within the Salesforce ecosystem for all go-to-market teams. You will work cross-functionally with Sales, Marketing, Customer Success, Finance, and Product to develop and refine strategy, policies, and processes. You’ll be the primary Salesforce admin, and you’ll help manage the entire go-to-market tech stack to support our internal business needs and revenue growth. We expect you to make an impact by helping to increase revenue, reduce internal friction for customer-facing teams, and enable business insight and efficiency for all departments.

What You’ll Do

• Manage Salesforce and other key aspects of the revenue tech stack; respond to internal user requests for assistance, troubleshoot system issues, and handle escalations
• Work with teams across the company to use Salesforce to drive operational efficiencies
• Deliver system enhancements through customization of objects, fields, record types, page layouts, validation rules, workflows, process builder, email alerts, approval processes, list views, and reports and dashboards
• Support end-to-end feature and/or system implementations, including discovery/requirements gathering, vendor selection, solution design, build/configuration, QA/UAT, deployment, and training and communication
• Support installing and managing apps from the Salesforce AppExchange
• Ensure data quality, accuracy, and integrity of internal systems, and assist with imports, exports, and updates
• Create and maintain thorough, up-to-date, functional and technical systems documentation
• Identify gaps in existing processes or systems and design scalable solutions
• Assist with Marketing funnel activities and reporting
• Manage go-to-market tool subscriptions and integrations with Salesforce
• Collaborate with teams to ensure that all projects are progressing according to specifications and within the prescribed time frame
• Support all sales teams during quote and contract approval
• Plan and execute team learning and accountability through QBRs and weekly executive updates
• Assist in training of new users, and grow the SFDC skill set across the organization

What You’ll Bring

• Bachelor’s Degree in information systems, computer science, or related field, or equivalent relevant work experience
• At least Two (2) years of experience using Salesforce in a live organization
• Experience creating / managing fields and custom objects
• Experience managing profiles, permission sets, role hierarchies, and security settings
• Strong oral and written communications skills
• Understanding of how to create and maintain Flows, Process Builder, Workflow Rules, and Validation Rules
• Curious, driven, and looking to make an impact on company growth by supporting broader company goals
• Detail-oriented and eager to get hands-on with complicated projects
• Experience with Data Loader and SQL/SOQL is a plus
• Working knowledge of Apex code and ability to develop solutions in Apex in addition to declarative automation in Flow in a plus
• Salesforce Admin Certification required

Perks/Benefits (US)

• Healthcare: 90% premium coverage for medical, dental and vision for you and your family
• Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
• 401k with 3% employer contribution
• Education Stipend: $1,000 USD annual education & development benefit
• Cell Phone: $50 USD per month stipend towards cell phone reimbursement
• Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)

Perks/Benefits (CANADA)

• Healthcare: 90% premium coverage for medical, dental and vision for you and your family
• Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
• RRSP with 3% employer contribution
• Education Stipend: $1,250 CAD annual education & development benefit
• Cell Phone: $60 CAD per month stipend towards cell phone reimbursement
• Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)

The estimated base salary range for this position is $85,000 to $110,000. Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.