Reporting to the Vice President of Sales Operations, the Sales Operations Manager will be part of our Operations Team and will be responsible for providing broad operational day-to-day support for Sales. You will work with Finance, HR, and Sales to support the account assignments, deal desk, incentive programs and compensation operations. You will oversee a team of two and be the primary liaison between Sales and Operations.
What your day could consist of:
- Build, modify, and execute compensation plans pursuant to guidance from Sales and Ops leadership
- Monitor compliance with sales procedures, including deal routing, packaging, and discounting
- Maintain regular check-ins with Sales Management and others and identify any problems for internal review and problem solving
- Adjudicate conflicts, misunderstandings, and proposed exemptions related to variable compensation or operation procedures
- Act as a liaison for Sales to the rest of the business when issues arise
- Oversee deal desk function and management of standard operating procedures for our GTM teams
- Document and enable the salesforce on any changes to compensation or operation procedures
- Manage and support cross-functional initiatives serving as the liaison between Sales and other key partner teams: Marketing, Product, Finance
- Support the sales and other commission based teams with process improvement, measurement, tracking and analytics relevant to their functional areas
- Enhance sales productivity by enabling the team to work smarter by simplifying processes
- Maintain procurement and contract records for Sales
- Formalize, document, and own communications of Sales Policies
What is needed:
- Bachelor’s Degree
- 3-5 years of experience in sales operations or operations role
- 2+ years of people management experience
- SQL experience preferred
- Xactly experience strongly preferred
- Knowledge of SaaS incentive plan structures (OTE, SPIFFs, Accelerators, etc.) is preferred
- Experience dealing effectively with ambiguities and ability to manage multiple projects through completion, often under tight deadlines, with frequently changing priorities
- Superior written and verbal communication skills
- Attention to detail
- Expert spreadsheet creation
- Intellectual curiosity
- Ability to work in a fast-paced environment
Compensation:
$108,000 – $162,000 (per year salary)
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