We are looking for a Resource Manager who embodies our culture and will help us take our team to the next level by managing resource allocation across our competency teams. This role ensures we utilize the best mix of talent in order for our teams to deliver exceptional work to our clients and serves as the liaison between client services, service delivery, experience design, analytics and insight, strategy, and technology teams. This role involves significant use of OpenAir to monitor and track resource forecasts and utilization and, as a result, this team member also serves as the primary administrator to support OpenAir configuration and reporting. This role requires strong collaboration skills, an upbeat, positive attitude, and a willingness to problem solve in an ever-changing environment.
The Resource Manager also works directly with the Talent Acquisition team to facilitate appropriate staffing across the agency based on aggregate understanding of project requirements. The Resource Manager must also ensure that project resourcing is managed in order to assure timely delivery and must communicate to appropriate project managers resourcing issues that may impact scheduled deadlines or budget. It is also required that this position enforce process by utilizing and requesting all departments to use proper forms and procedures when requesting resources.

Role and Responsibilities

    • Plan, organize, prioritize, and manage multiple tasks in a collaborative work environment
    • Understand the detail and depth of each team member’s’ skill set, including strengths and unique nuances in order to “cast” to project needs effectively and thoughtfully
    • Partner closely with leadership to understand client work and plan/forecast fulfillment accordingly
    • Serve as day-to-day contact for resource management across multiple competencies
    • Construct clear and concise communication for stakeholders/business partners to establish clear objectives, expectations, and timelines
    • Collaborate with Talent Acquisition on contracting, hiring, and planning for additional resources
    • Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing
    • Utilize reporting, data, and analysis to drive decisions and results
    • Act as point of contact for resource allocations, conflict resolution, and development of solutions in support of business goals
    • Resolve any issues regarding under or over allocations of current staff members
    • Run weekly resource meeting and facilitate resourcing issues

Preferred Qualifications

    • 7+ years of resource management experience at a digital-first agency/consultancy
    • Demonstrated ability to succeed in a professional, fast-paced, dynamic environment with fluctuating priorities and deadlines
    • Proficiency in MS Office and Google (particularly Excel and Google Sheets)
    • Experience with OpenAir and NetSuite preferred
    • Detail-oriented; comfortable working with reports and analyzing data
    • Strong conflict resolution and problem-solving skills
    • Proactive; the ability to clearly manage expectations
    • Strong communicator with all levels of leadership, stakeholders, and team members to influence and achieve desired outcomes
    • Excellent time management and organizational skills
    • Strong verbal and written communication skills
    • Bachelor’s degree and/or equivalent experience preferred
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