Renewal Specialist

We’re looking to add a Renewals Specialist at Cube to drive customer-led growth! Our current team is a blend of finance experts who come from FP&A roles and customer success professionals who are adept at driving value and improvements for our customers.

• You’ll develop trusted customer relationships with all stakeholders across a rapidly growing book of business across various industries
• You will own the renewal portion of the customer lifecycle and will deliver best-in-class customer experiences
• Responsible for end-to-end renewal execution by engaging with customers before contract expiration and guiding them through the renewal process, including presenting to C-level executives
• You’ll partner with CSMs and other internal teams to ensure a seamless renewal process for customers
• Maintain knowledge of commercial negotiation, renewal execution, and support on transactional steps related to renewals and replacements.
• Negotiate pricing and contract terms in the best interests of both customers and Cube
• Ensure all renewals are processed accurately and on time, maintaining detailed records of contract changes and updates
• Provide renewal forecasting support, as well as provide management with complete visibility to renewals, solicit executive involvement and escalate as required
• Identify growth opportunities and work with internal teams to execute on those opportunities
• While familiar with the competitive landscape and complementary tools including FP&A, Business Intelligence/BI, Data Warehousing (i.e. Snowflake, BigQuery), and Mid-Market ERP/GL tools continue to build this knowledge while at Cube

WHY YOU SHOULD JOIN OUR ACCOUNT MANAGEMENT TEAM: 

The Renewals Specialist will be responsible for the success of Cube’s existing customers by developing trusted relationships within accounts, creating new opportunities via Cube’s portfolio of products, and driving revenue retention. We are looking for a collaborative and highly engaged individual who will drive strategic revenue growth across our existing set of customers and own their successful renewal. If you are a strong communicator, have an ownership mindset, and enjoy building relationships with your customers, then we invite you to apply.

HOW YOU’LL RAMP:

30 Days – Learning

• Complete CubeCamp onboarding
• Show proficiency in Cube’s tech stack (CRM, Prospecting Tools, Call Recordings, etc)
• Fully understand the Cube Renewal Process and how to conduct your own meetings
• Start to understand what drives customer retention
• Collaborate with internal teams to ensure customer satisfaction and success

60 Days – Contribute

• Fully understand the complexities of the Cube Data Model
• Shadow a total of 40 hours of team activity to find ways to contribute to the team
• Work closely with customers to understand their goals and challenges, and provide recommendations on how our product can best support them
• Monitor customer activity to identify opportunities for growth and expansion

90 Days – Accountability

• Identify solutions to current challenges and lead renewal meetings with Customers
• Regularly sync with your CX partners to drive renewal and identify expansion opportunities
• Hit 75% of retention goal

WHAT YOU’VE ACCOMPLISHED… SO FAR:

• Basic understanding of software renewals model
• You are familiar with using Customer Relationship Management (CRM) software to prioritize your accounts – Cube uses Salesforce along with other tools in our revenue tech stack.
• Demonstrated ability to work collaboratively in a cross-functional team environment
• A passion for customer satisfaction and a commitment to delivering exceptional service
• You thrive in a startup environment and can evolve with the ever-changing environment
• Negotiation skills that allow for value-based contract negotiations at C-level
• Strong customer communication skills for renewal conflict resolution