We’re looking for best in class, award-winning sales and service agents as part of our mission to make a Better Mortgage available to all Americans. At Better, our Sales Development Associates (SDAs) help us continually innovate and ensure we’re bringing best-in-class customer service to the mortgage industry. As part of the team, you’ll be on the front lines of making every borrower’s mortgage experience better, empowering them to make one of the most important financial decisions of their life. Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better’s core technology and message.
Responsibilities
- Answering customer calls to assist home buyers with their mortgage application, whether starting their home-buying journey, refinancing their existing home, or looking for a home equity line of credit.
- Communicating with the customer via email, text message, instant message and other forms of written communication.
- Delivering outstanding customer experiences by successfully responding to questions and developing the requisite product and market knowledge to do so effectively.
- Executing on key customer success activities within defined time frames for each customer (e.g., speed in addressing customer inquiries, balancing phone calls and written communications effectively).
- Collaborating with Operations, Engineering, Product, and Marketing on ways in which we can improve customer experience.
Qualifications
- Minimum of 1 year experience in a sales and/or service role within the mortgage industry required
- You enjoy taking care of clients and know how to win business
- Track record of providing exceptional customer service, with references that verify motivation, success and solid work ethic
- Highly motivated; a self-starter with a high degree of ownership and a strong customer focus
- Organized with strong time management skills
- Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds
- Strong written communication skills
- Ability to troubleshoot and solve problems independently
Company Benefits
Our total rewards package consists of a base salary with no draw, incentive compensation, and benefits. Some of our benefits include:
– A generous ramp plan while learning our systems and building out an individual pipeline.
– Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.
– Personalized care and tools for realizing your mental health and wellness goals.
– Additional benefit perks & discounts.
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