We’re looking for best in class, award-winning sales agents as part of our mission to make a Better Mortgage available to all Americans. At Better, our team of Home Lending Associates are responsible for more than just generating loan applications — we count on them to help us continually innovate and ensure we’re bringing best-in-class customer service to the mortgage industry. As part of the team, you’ll be on the front lines of making every borrower’s mortgage experience better, empowering them to make one of the most important financial decisions of their life. Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better’s core technology and message.
The Home Lending Associate (HLA) role is often a stepping stone toward our licensed Loan Consultant role. Top performers in the HLA role may have the opportunity to earn their mortgage licenses and be promoted into a Loan Consultant role over time.

Responsibilities

    • Managing a pipeline of business prospects, whether starting their home-buying journey, refinancing their existing home, or looking for a home equity line of credit
    • Hitting key sales performance targets; driving customer conversion through critical funnel stages (e.g., converting prospects into hot opportunities)
    • Assisting home buyers with their mortgage application, including answering customer calls and making outbound follow-up calls
    • Executing on key sales activities within defined time frames for each customer (e.g., speed in responding to a new prospect)
    • Delivering outstanding customer experiences by successfully responding to questions and developing the requisite product and market knowledge to do so effectively
    • Ability to understand the customer’s timeframes and objectives and have a flexible approach to meet the customer’s needs
    • Constantly looking to improve our in-house software or the customer experience by providing input to our product, sales, and revenue operations teams and testing solutions

Qualifications

    • Minimum 2 years of sales experience (with at least 1 year in the mortgage industry)
    • Track record of beating quota, with references that verify motivation, success, and work ethic
    • Highly motivated; a self-starter with a high degree of ownership and a strong customer focus
    • Organized with strong time management skills
    • Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds
    • Strong written communication skills
    • Ability to troubleshoot and solve problems independently
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