Location: Remote United States
In this remote position youll experience our supportive approach and the ability to balance work and life as part of our global team. Find out more about our culture of flexible working.
We give you a world of potential
The Customer Service Specialist is a key role in our organization accountable for engaging the shareholders of our client and delivering first-class customer service on our single client team. Our Specialists resolve complex issues related to shareholders accounts and transactions, ensuring the highest levels of customer service and building shareholder confidence with each interaction. Serves as a subject matter expert in areas related to shareholder inquiries to efficiently resolve shareholder issues for a single client.
Interested? Keep on reading to find out a bit more about this opportunity!
A role you will love
As a Customer Service Specialist youll learn how to research account information, resolve problems, and provide clarity to our callers. Our training is robust because the needs of our customers can be complex, so attention to detail is key.
From there, youll become an expert in providing customer support and responding to incoming inquiries. Previous experience with complex transactions and/or financial experience is preferred, but the ability to learn how to flawlessly navigate our systems and research while engaging the customer is required.
Some of your key responsibilities will include:
Handling incoming calls in a polite manner.
Making outbound calls when necessary.
Assisting customers with their inquiries.
Notating account accurately.
Researching for most up-to-date information.
Navigate systems while engaging customer on call.
What will you bring to the role?
As youve probably gathered by now, we are looking for somebody with a real passion for customer success and will have the ability to bring people together to work collaboratively, achieve objectives, and influence stakeholders to get the best outcome.
Required:
Minimum 1 years experience as a call center agent.
Able to work a 9:30am – 6pm CST shift.
High School Diploma.
Strong customer service professional experienced while handing customer calls.
Excellent written and verbal communication skills.
Ability to resolve customer inquiries and escalate items as necessary in a timely manner with minimal supervision while maintaining established productivity and quality standards.
Proficient with researching and resolving related inquiries.
PC Skills.
Ability to adapt effectively within a continually changing work environment.
Ability to identify and communicate process improvement to supervisor.
Ability to work independently and within a team environment.
Other duties or tasks as assigned by management.
Preferred:
Experience in the finance industry.
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $20.00. This base pay range is specific to these locations and may not be applicable to other locations: California | Colorado | Illinois | Jersey City, New Jersey | New York State | Maryland | Minnesota | Washington State.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

Tagged as: Customer support jobs

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