Quality Assurance, Manager

Maven Clinic is seeking a Quality Assurance, Manager to join our team. The clinical quality function designs and implements quality management systems to enable equitable, effective, and efficient care and support for all members across Maven’s unique digital care model, including condition-specific care management programs for fertility, maternity, pediatrics, menopause and other verticals in women’s and family health.

Partnering with care programs, product, operations, compliance, clinical leadership and other cross functional teams, the quality function enables care delivery teams to deliver high quality care to Maven members across the globe.

To make our mission a reality, your skills will be accountable for: 

• Development and execution of quality assurance operations for care delivery teams
  • Develop operational processes and reporting tooling to enable dynamic understanding of performance and improve workflows across care delivery activities:
    • Oversee daily quality assurance operations for care delivery teams including key metric tracking for care advocate, CSR, and provider roles. Provides administrative leadership for monthly clinical case review.
  • Support care delivery leadership teams in developing strategies and operational practices for care delivery effectiveness

• Administrative leadership for clinical policy management
  • Ongoing management of clinical policies and guidelines, partner with cross functional teams to identify future guideline and policy needs.

• Partner with cross functional teams on strategic projects related to quality assurance
  • Represent quality in quality assurance related workgroups and contribute to cross functional projects
  • Own key elements of cross functional work related to quality assurance, support accreditation efforts related to clinical quality, health equity, etc.

Minimum Qualifications:  

• 4+ years of experience in quality management in health system, payer, and/or healthcare start-up environment
• Analytic thinking skills and basic tooling capabilities – experience and familiarity with  data visualization tools like Looker, Tableau, etc. to develop dashboards
• Demonstrated  track record of success delivering on key elements of project management for projects/initiatives in a matrixed organization
• Experience and/or exposure working with clinical leadership on quality/operations teams managing quality analytics

Preferred Qualifications: 

• Experience leveraging multiple sources of data to identify key insights and making recommendations to drive efficiency and effectiveness.
• Higher education credentialing in health systems management (MHA, MPH, MBA) and quality management

For candidates in NYC, CA, or CO, the salary range for this role is $100,000 – $145,000 per year. You may also be entitled to receive stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.  per year. You may also be entitled to receive stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.