Project Manager, Technical Applications Support

The Project Manager will plan, direct, and coordinate project activities to ensure project and team objectives are accomplished within the prescribed time frame and funding parameters. Coordinates cross-functional projects and assumes a leadership role in shaping priorities, setting and tracking schedules, driving issue resolution, and ensuring quality. Requires strong Project Management skills, a background in technical projects, and proven experience managing key customer relationships and project details. 

Essential Duties and Responsibilities: 

• Leads implementation projects in the following areas: 
  • Serves as the primary point of contact with key customers for the migration, upgrade and support of GHX core products, leading coordination calls, and aligning GHX activities with customer activities. 
  • Leads and facilitates customer/project “kick off “session to review assumptions and customer expectations, gather requirements, educate customer on products and services, etc. 
  • Identifies and schedules project deliverables, milestones and required tasks, providing early visibility to schedules/milestones that are at risk. 
  • Manages and updates project plans and schedules for assigned projects and supports scrum teams in doing the same across the project portfolio. 
  • Directs and coordinates activities for project personnel to ensure project progresses on schedule. 
  • Assists team members in completing customer defined deliverables and in producing key project artifacts to document the implementation. 
  • Maintains product knowledge to increase efficiency in delivery of products and may even gain expertise to train customers on implemented solutions. 
  • Assists the scrum teams with project best practices, techniques, and tools for project planning/prioritization, execution, project management, ongoing milestone/deliverable tracking, communication, and key performance metrics. 

Required Qualifications: 

• Bachelor’s degree and 3 or more years of experience participating in or leading project teams. 

• Experience with software development, implementation or integration projects, either in a leadership role or as a major team contributor.  Must have a basic understanding of the software implementation life cycle. 

• Knowledge of project management methods and processes and demonstrated success in delivering project scope on time and within budget. 

• Proven experience managing key customer relationships and projects. 

• Excellent facilitation, analytical, and organizational skills. 

• Superior ability to multi-task, self-motivated and passionate about learning new technology. 

• Significant experience with MS Project, MS Excel, MS Word and MS PowerPoint.  

• Excellent written and verbal skills. 

• Ability to analyze and diagnose project performance problems and recommend effective corrective actions. 

• Ability to travel up to 25%. 

Preferred Skills: 

• Certified Associate in Project Management (CAPM) Certification or equivalent preferred. 

• Experience managing multiple projects simultaneously, preferably in the technology or healthcare arena. 

• Healthcare technology implementation experience is a plus. 

• Experience with Salesforce, and Jira is a plus. 

• Agile or scrum experience is a plus. 

Estimated salary range: $78,000 – $104,000