As a Project Manager at Khoros, you will be responsible for the successful delivery of our customers’ projects.  In this position, you will be responsible for working with a portfolio of customers that have strategic roadmap visions to bring to life.  This requires an organized, articulate, and detailed oriented person who is comfortable collaborating with customers to define scope, track the associated budget and deliver projects.  We are seeking an individual who possesses a unique mix of strong project management experience, social understanding, and technical knowledge to join our growing team. This individual must also possess strong customer relationship management skills and be ready and willing to work with a small number of high touch customers for an extended period of time.  This is an important role, in which you will be responsible for working with our diamond tier customers to grow and evolve their communities.

Some responsibilities include:

  • Bachelor’s degree from an accredited university
  • 5+ years of hands-on project management experience at a software product company or consulting firm, with at least three years managing projects in consumer facing web applications (web sites, social interaction sites, support sites, etc)
  • Experience managing fixed fee, T&M, and milestone-based projects with budgets exceeding $200k
  • Foundational understanding of PMI’s Project Management Framework and language
  • Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
  • Proven track record managing multiple parallel projects (with team size of 5+ members) in a software development and/or project management environment where the customer is an external buyer (no internal IT projects)
  • Experience scoping and estimating project efforts
  • Demonstration of use and understanding of project control KPIs
  • Excellent problem solving skills
  • Experience within the social media technology landscape
  • Experience with Digital Contact Centers
  • Strong flair for technology and technology solutions
  • Mastery of the English language (written and spoken)
  • Experience with SmartSheet, Salesforce, Google Apps

You might be a good fit if:

  • Bachelor’s degree from an accredited university
  • 5+ years of hands-on project management experience at a software product company or consulting firm, with at least three years managing projects in consumer facing web applications (web sites, social interaction sites, support sites, etc)
  • Experience managing fixed fee, T&M, and milestone-based projects with budgets exceeding $200k
  • Foundational understanding of PMI’s Project Management Framework and language
  • Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
  • Proven track record managing multiple parallel projects (with team size of 5+ members) in a software development and/or project management environment where the customer is an external buyer (no internal IT projects)
  • Experience scoping and estimating project efforts
  • Demonstration of use and understanding of project control KPIs
  • Excellent problem solving skills
  • Experience within the social media technology landscape
  • Experience with Digital Contact Centers
  • Strong flair for technology and technology solutions
  • Mastery of the English language (written and spoken)
  • Experience with Digital Contact Centers
  • Experience with SmartSheet, Salesforce, Google Apps

Nice To Have

  • Experience with 3rd party platform integrations (e.g. Salesforce) – Good to have, not a must
  • Familiarity with Rest API, basic HTML/CSS, JavaScript

Big Plus

  • Experience with SaaS-based social customer experience platforms
  • Moderation and/or Management of online communities
  • Additional languages
  • PMP certification
  • Certified Agile Scrum Master
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