Project Manager – Client Success

JOB SUMMARY
The Project Manager has overall responsibility to successfully launch and manage Advantmed products and services projects, including operational coordination, project design and delivery, alignment with client goals and contractual commitments while providing the highest level of customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Establish and maintain client relationship that supports a spirit of partnership with client project teams.
Develop, update, and manage project plans and project timelines with oversight to project status, early identification of risks, and solution-minded issue mitigation.
Oversee client communications, issue resolution, and status reporting as primary point of contact for day-to-day project operations.
Report client project metrics, translate metrics to business information, and oversee the resulting action plans to ensure customer goals and project objectives are achieved.
Lead and moderate recurring client calls to cover project status updates, project performance reviews/course correction, post project reviews, etc.
Document and distribute minutes of meetings and oversee completion of resulting action items
Prepare and conduct presentations to varying audiences that may include senior and executive leadership, clients, or prospective customers
5+ Years Project management experience with large scale, multifaceted projects
Healthcare industry experience required; specifically, HEDIS, Risk Adjustment or Health Assessment experience strongly preferred.
Advanced Microsoft Office Skills
Ability to learn Advantmed-Specific ticketing and tracking Programs and Software
Working knowledge of Data Analysis tools, such as SAS and Database Language tools; SQL beneficial.
Analytical Skills
Experience managing projects both internally and client facing
Project Management Professional Certification (PMP) preferred