The Clinical Delivery department at Care Access offers innovative solutions to sites and study teams to optimize site performance and increase study access to patients through multiple service lines. The Project Lead (PL) serves a critical role in the delivery of client projects of one or more service lines as the ultimate driver of project success. The PL acts as a liaison between client and the Care Access team to communicate project scope and priorities, escalate issues, manage performance, and provide the highest level of customer service. The PL is ultimately accountable for client satisfaction, project delivery, and budget management. This is a senior level individual contributor role with the expectation that the PL has strong working knowledge of and experience in the clinical research industry.
What You’ll Be Working On (Duties include but are not limited to):
- Drive outcomes of global client projects across the Clinical Delivery service lines according to the scope of work
- Develop project plans and strategies for successful delivery of results for client projects
- Communicate with client and project teams to implement and monitor impact of the services, project strategy, and tactical plans
- Make operational and tactical recommendations and adjustments as needed to deliver the outcomes expected by the client
- Manage the scope of work, objectives, quality, and deliverables and other activities of assigned projects
- Host regular calls with clients to present project progress including KPIs and other metrics, escalation, and adaptations to strategy
- Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates
- Make decisions that drive the success of the project and optimize the experience for the client
- Track quality metrics regarding the performance of the team, work with management to correct concerning trends
- Analyze and understand study protocols and how Clinical Delivery services can optimize study performance, then manage that optimization
- Serve as primary operational point of contact for client and build strong rapport with them
- Manage project budget to deliver value to client and meet financial goals of company, including monthly invoicing and forecasting
- Coordinate project activities for study team and clients to ensure project milestones and deliverables are met
- Develop and implement risk management plans
- Support continuous improvement to ensure quality measures are met and improving overall capability
- Identify expanded and new services for Clinical Delivery to support industry needs and help build them
- Collaborate with other PLs to ensure a consistent, high quality delivery of projects by the holistic department
- Additional duties and responsibilities may be assigned as needed
Physical and Travel Requirements
- This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
What You Bring (Knowledge, Skills, and Abilities):
- Able to develop project strategy and implement it tactically
- Strong ability to develop rapport with clients
- Demonstrated project management experience
- Ability to influence effectively both internally and externally and get work done through others
- High attention to detail, ability to meet deadlines and respond to requests in a timely manner
- Handles pressure, juggles multiple competing responsibilities simultaneously, and works well with a diverse group of stake holders. Displays professionalism at all times
- Advanced communication skills both verbally and in writing
- Able to speak to all levels of an organization
- Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel)
- Understand when issues require escalation
- Proficient in research terminology and basic medical terminology
- Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
- Strong organization and time management skills
- Critical thinker and problem solver
- Demonstrated financial oversight, business development, and business planning
- Ability to develop and apply creative solutions
- Experience in working cross-culturally and with virtual team
- Ability to work independently in a fast-paced environment with minimal supervision
- Must have a client service mentality
- Proper home office set-up including a private space for client communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
Certifications/Licenses, Education, and Experience:
- A minimum of 5 years of relevant work experience in clinical research, project management, and/or client relationship management
- College degree or equivalent of education and experience
- Clinical research experience
Benefits (US Full-Time Employees Only)
- PTO/vacation days, sick days, holidays.
- 100% paid medical, dental, and vision Insurance. 75% for dependents.
- HSA plan
- Short-term disability, long-term disability, and life Insurance.
- Culture of growth and equality
- 401k retirement plan
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