Project Coordinator (Monday-Friday)

As a Project Coordinator I, you’ll play a pivotal role in managing clients’ projects and their recruitment needs. Additionally, you will keep our customers happy and excited about our products through excellent communication and support.

This is a full-time role with a working schedule of Monday through Friday 9AM – 5PM PT (candidates do not need to be located in PT but must work PT hours)

🧩 Responsibilities
Primary responsibilities include:
• QA & launch recruitment for our researchers submitted projects
• Manage the ongoing recruitment and full lifecycle of our researchers projects
• Handle proactive outreach to researchers regarding their projects
• Cover other team members when they are out of office
• Serve as the product expert, keeping up to date with new product releases and features

Other responsibilities include but not limited to:
• Handle incoming customer communications, providing excellent & timely support and troubleshooting when necessary
• Bring ideas and brainstorms to the forefront related to our team goals
• Coverage on holidays, optional and not required.

🚀 Minimum Qualifications
• 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)
• Bachelor’s degree strongly preferred
• Down-to-earth self-starter
• Excited by the idea of joining an early-stage and lean startup
• Comfortable with ambiguity
• Candidates must be located in the United States and authorized to work without any Visa sponsorship.

⭐️ Bonus points 
• Startup experience
• Zendesk experience
• Experience handling a larger volume of projects
• Experience at a User Research Agency

🤑 Benefits
• Competitive Salary: $48.5k
• Performance-based incentive plans
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days – Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• Stock options for every employee
• $250 Office setup budget
• $50/month Work From Home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Retreat (virtual and in-person options)