Project Coordinator I

💡 What You’ll Do
As a Project Coordinator I, you’ll play a pivotal role in managing clients’ projects and their recruitment needs. Additionally, you will keep our customers happy and excited about our products through excellent communication and support.

Candidates must be located in the United States. This is a full-time role with a working schedule of Monday through Friday 9AM – 5PM MST. 

🧩 Responsibilities
Primary responsibilities include:
• QA & launch recruitment for our researchers’ submitted projects
• Manage the ongoing recruitment and full lifecycle of our researchers’ projects
• Handle proactive outreach to researchers regarding their projects
• Cover other team members when they are out of office
• Serve as the product expert, keeping up to date with new product releases and features

Other responsibilities include but not limited to:
• Handle incoming customer communications, providing excellent & timely support and troubleshooting when necessary
• Bring ideas and brainstorms to the forefront related to our team goals
• Coverage on holidays, optional and not required.

🚀 Minimum Qualifications

• 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)
• Bachelor’s degree strongly preferred
• Down-to-earth self-starter
• Excited by the idea of joining an early-stage and lean startup
• Comfortable with ambiguity
• Must be fully available to work Monday-Friday, 9am-5pm MST
• Candidates must be located in the United States and authorized to work without any Visa sponsorship.

⭐️ Bonus points

• Startup experience
• Zendesk experience
• Experience handling a larger volume of projects
• Experience at a User Research Agency

🤑 Benefits

• Hourly Pay: $24.04/hr ($50,000 annually with opportunities for overtime as well)
• Performance-based incentive plans
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days – Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• Stock options for every employee
• $250 Office setup budget
• $50/month Work From Home stipend
• $250 annual L&D stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Company Retreat