As a Program Manager within Airtable’s Professional Services organization, you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, customer satisfaction, and long-term business value. As the first team member in this role you will also help define the PMO function as we continue to grow.

What you’ll do

• Program Management: Lead and manage multiple enterprise-level projects from initiation through delivery, ensuring they are completed on time, within scope, and within budget following our Services Methodology approach
• Client Engagement: Build and maintain strong relationships with key stakeholders –  including senior leaders, project managers, workflow owners, and creators – serving as the primary point of contact for all project-related activities.
• Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes.
• Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales.
• Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards.
• Steerco Communications: Provide regular project updates to key senior stakeholders within Airtable and the customer
• Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders.
• Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership.
• Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation.

Who you are

• Experience: 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.
• Education: Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable.
• Travel: Willingness to travel up to 20% of the time
• Skills:
  • Strong understanding of project management methodologies and tools.
  • Excellent leadership and team management skills.
  • Superior communication and interpersonal abilities.
  • Proven ability to manage multiple projects simultaneously.
  • Experience with Airtable or similar Saas collaborative tools is a plus.
  • Experience building a PM function from the ground up with a willingness to work through ambiguity

• Attributes:
  • Strategic thinker with a client-centric approach.
  • Highly organized with keen attention to detail.
  • Adaptive to changing priorities and able to thrive in a fast-paced environment.
  • Strong problem-solving capabilities and a proactive attitude.
  • Passion for building and testing new processes.